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For Companies At a Glance
- Tasks: Manage support requests and troubleshoot issues across platforms.
- Company: Join a leading service provider experiencing exciting growth.
- Benefits: Be part of a dynamic team with opportunities for professional development.
- Why this job: Great chance to work with technology and make a real impact in a growing business.
- Qualifications: Experience in IT support, incident management tools, and a passion for tech is essential.
- Other info: This role offers a collaborative environment and the chance to contribute to knowledge sharing.
IT Support Engineer – SQL, Platform Support Akkodis are currently working in partnership with a leading service provider who due to an exciting period of growth are looking to expand their platform support team and hire a number of experienced IT Support Engineers. The Responsibilities Manage and take ownership of support request, issues, incidents, and defects across the platforms. Management of incidents across the platforms. Input into the root cause analysis and incident post-mortems off the back of service restoration. Troubleshooting and resolving issues and incident for first contact resolutions. Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements Demonstratable experience within the support space Demonstratable experience within the Incident & Problem space. Demonstratable experience with Incident Management tools and processes across Agile spaces. A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage Desirable working knowledge of SQL Desirable experience with Jira / Confluence If you are keen to join a growing business going through and exciting period of change, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website
IT Support Engineer employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with common incident management tools like Jira and Confluence. Being able to demonstrate your experience with these platforms during the interview will show that you are ready to hit the ground running.
✨Tip Number 2
Brush up on your SQL skills, even if they are not a strict requirement. Having a working knowledge of SQL can set you apart from other candidates and show your commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully managed incidents in the past. Be ready to discuss specific situations where you took ownership of a support request and how you resolved it.
✨Tip Number 4
Show your enthusiasm for technology and problem-solving during the interview. Employers love candidates who are passionate about their work and eager to learn more about the industry.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Highlight key responsibilities and requirements, such as experience with incident management tools and SQL knowledge, to tailor your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support, incident management, and any specific tools mentioned like Jira or Confluence. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your ability to manage and prioritize support requests. Mention specific examples of how you've successfully resolved incidents in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Akkodis
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL and any incident management tools you've used, like Jira or Confluence. Highlight specific examples where you successfully resolved issues or improved processes.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you managed incidents and contributed to root cause analysis.
✨Emphasize Communication Skills
As an IT Support Engineer, clear communication is key. Be ready to explain complex technical issues in simple terms and discuss how you document solutions for future reference. This shows your ability to contribute to the knowledge base.
✨Express Enthusiasm for Technology
Convey your passion for technology and continuous learning. Share any recent projects or technologies you're excited about, as this demonstrates your drive and interest in staying updated in the field.
