At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot issues in a modern environment.
- Company: A young, ambitious tech company with a successful track record.
- Benefits: Salary up to £27K, flexible shift pattern, and strong development opportunities.
- Other info: Join a supportive team and grow your career in a dynamic environment.
- Why this job: Gain hands-on experience with Azure and PowerShell while making a real impact.
- Qualifications: Good understanding of computing, keen to learn, and some technical skills.
Salary: £23,000 - 27,000 per year
Requirements
- Good understanding of computing and software
- Potentially completed a computer science degree
- Keen to learn and develop technical skills
- Ability to diagnose and troubleshoot problems
- Interest in automation or scripting, especially PowerShell
- Personal projects or self-directed learning in Azure, PowerShell, or related technologies would stand out
Responsibilities
- Provide 1st and 2nd line IT support in a structured modern environment
- Diagnose and resolve 2nd line support issues
- Handle around 10 to 20 support tickets per day
- Use Jira for service management
- Develop PowerShell skills in a practical setting
- Gain exposure to Azure and cloud-based environments
- Support network environments including Cisco Meraki
- Work with internal users and contribute to improving systems and support processes
Technologies
- Azure
- Cloud
- Cisco
- Support
- JIRA
- Network
- PowerShell
More
We are a young and ambitious company that has grown beyond start-up stage, having built and shipped successful white‑label products used by over 500 customers. We operate a structured, modern IT environment with a team of four engineers supporting around 500 internal users. This role follows a day/night shift pattern of 4 on and 4 off, and offers strong internal development opportunities, with team members progressing into more senior roles. We offer a salary of up to £27K plus benefits.
IT Support (2nd Line) Shift Pattern employer: Akkodis
Join a leading defence and technology organisation in Stevenage as a Principal Commercial Officer, where you will thrive in a collaborative work culture that values your contributions and supports your professional growth. With competitive salaries, excellent benefits, and hybrid working arrangements, this role offers the unique opportunity to engage with nationally significant programmes while developing your career in a complex and regulated environment. Experience a workplace that prioritises continuous improvement and fosters strong stakeholder relationships, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support (2nd Line) Shift Pattern
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Akkodis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Akkodis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Akkodis!
✨Direct Apply to Akkodis
Let's not forget to apply directly through the Akkodis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support (2nd Line) Shift Pattern
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Akkodis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Akkodis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Akkodis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
