At a Glance
- Tasks: Diagnose and resolve 2nd line support issues while using Jira for service management.
- Company: A young, ambitious firm with a focus on innovation and internal development.
- Benefits: Competitive salary up to £27K, plus opportunities for growth and development.
- Other info: Join a modern team and progress into 3rd line positions.
- Why this job: Gain hands-on experience in real IT environments and develop valuable skills.
- Qualifications: Good understanding of computing, software, and willingness to learn.
The predicted salary is between 25000 - 27000 £ per year.
Requirements
- Good understanding of computing and software
- Potentially completed a computer science degree
- Ability to diagnose problems
- Willingness to learn and develop skills
- Interest in automation or scripting, particularly Power Shell
- Experience with Azure and cloud environments is a plus
Responsibilities
- Diagnose and resolve 2nd line support issues
- Use Jira for service management
- Develop Power Shell skills in a practical setting
- Gain exposure to Azure and cloud-based environments
- Understand network environments including Cisco Meraki
- Handle 10-20 technical support tickets daily
- Technologies
- Azure
- Cloud
- Cisco
- Support
- JIRA
- Network
- Power Shell
- More
We are a young and ambitious firm that has successfully developed white-label products used by over 500 customers.
Our IT Support Engineer role offers you the chance to step into meaningful 2nd line support work, where you will learn how real IT environments operate.
With a structured, modern IT team of four engineers and a focus on internal development, we encourage our team members to show initiative and drive, leading to growth opportunities such as progressing into 3rd line positions.
In return, we offer a competitive salary of up to £27K plus benefits.
- last updated 28 week of 2026
- #J-18808-Ljbffr
IT Support (2nd Line) employer: Akkodis
Join a leading defence and technology organisation in Stevenage as a Principal Commercial Officer, where you will thrive in a collaborative work culture that values your contributions and supports your professional growth. With competitive salaries, excellent benefits, and hybrid working arrangements, this role offers the unique opportunity to engage with nationally significant programmes while developing your career in a complex and regulated environment. Experience a workplace that prioritises continuous improvement and fosters strong stakeholder relationships, making it an ideal setting for those seeking meaningful and rewarding employment.
