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For Companies At a Glance
- Tasks: Manage support requests and troubleshoot issues to ensure smooth platform operations.
- Company: Leading UK service provider with a focus on technology and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Experience in IT support, familiarity with incident management tools, and a passion for technology.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider in the United Kingdom is seeking an experienced IT Support Analyst to join their growing platform support team. The role involves managing support requests, troubleshooting issues, and contributing to incident management processes.
The ideal candidate should have:
- Demonstrable experience in support roles
- Familiarity with incident management tools
- A keen interest in technology
- Knowledge of SQL and tools like Jira and Confluence (desirable)
You will play a key role in ensuring high-quality support and improving processes.
IT Platform Support Analyst – Incident & Troubleshooting employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Platform Support Analyst – Incident & Troubleshooting
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can refer you to a hiring manager.
✨Tip Number 2
Get ready for those interviews! Brush up on your troubleshooting skills and be prepared to discuss your experience with incident management tools like Jira and Confluence. Show us how you can handle real-life scenarios!
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience in support roles and your passion for technology. We want to see what makes you stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Let's make sure they remember you!
We think you need these skills to ace IT Platform Support Analyst – Incident & Troubleshooting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support roles and any familiarity with incident management tools. We want to see how your skills align with the job description, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your background makes you a perfect fit for our platform support team. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Skills: If you’ve got experience with SQL, Jira, or Confluence, make sure to mention it! We’re looking for candidates who can hit the ground running, so highlight any relevant skills that will help you excel in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Akkodis
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL and any incident management tools like Jira and Confluence. Be ready to discuss how you've used these tools in past roles and how they can help improve processes.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've successfully resolved support requests or incidents. Think about the steps you took, the challenges you faced, and how you ensured high-quality support. This will demonstrate your problem-solving abilities.
✨Understand the Company’s Support Processes
Research the company’s approach to incident management and support. Familiarise yourself with their values and how they prioritise customer satisfaction. This will help you align your answers with their expectations during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or how they measure success in the support role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
