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- Tasks: Support IT and OT systems in the aerospace industry, troubleshooting issues and ensuring smooth operations.
- Company: Join Akkodis, a leader in aerospace technology, known for innovation and high-performance standards.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration with talented professionals.
- Why this job: Be part of cutting-edge technology and make a real impact in maintaining operational excellence.
- Qualifications: 3-5 years in IT/OT support, experience with Windows OS, and familiarity with data security practices required.
- Other info: Must be willing to work on call after training.
The predicted salary is between 36000 - 60000 £ per year.
Akkodis are seeking a skilled IT and OT (Operational Technology) Engineer to join our team within the aerospace industry. This role requires a strong blend of IT and OT expertise, providing essential on-site support to ensure the smooth operation of both Information Technology and Operational Technology systems. You will be responsible for investigating, troubleshooting, and resolving issues across a diverse range of systems, applications, and hardware. This role is crucial to maintaining high standards of performance and security in our IT/OT infrastructure.
As a member of our IT/OT team, you will play a vital role in supporting cutting-edge aerospace technology and maintaining high-performance operational standards. This is an exciting opportunity to work with advanced systems, collaborate with talented professionals, and grow within a dynamic and innovative environment.
Must be willing to work on call once training is complete.
Responsibilities
- Oversee and manage Windows Server migrations
- Conduct hardware and software updates for OT applications, ensuring minimal disruption to operations
- Manage tooling application issues and ensure continuity of operations
- Support network connectivity across various platforms, including Wifi and machine-based networks
- Perform L1.5 ticket management using support desk applications and ensure timely issue resolution
- Handle operating system issues and provide expert-level troubleshooting for various platforms and systems
- Document issues and solutions in Knowledge Management (KM) articles for future reference
- Implement automation initiatives to enhance efficiency and reduce operational downtime
- Ensure compliance with company and industry standards, including network and data security
Required skills
- Experience with Windows OS and Windows Servers
- Familiarity with metrology applications
- Proficiency with ServiceNow for ticketing and ITSM
- Ability to manage and troubleshoot network systems
- Experience with GDPR compliance and data security best practices
- Knowledge of PC usage and related software packages
Experience:
- Minimum 3-5 years in an IT/OT support role, ideally within manufacturing/industrial sectors
Information Technology Support Engineer employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Windows OS and Windows Servers during your conversations. This is crucial for the role, and demonstrating your hands-on experience can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with metrology applications and be prepared to discuss how you've used them in past roles. Showing that you understand these applications will demonstrate your readiness for the specific challenges of this position.
✨Tip Number 3
Since the role involves managing network connectivity, brush up on your troubleshooting skills for various platforms, including Wifi and machine-based networks. Be ready to share examples of how you've resolved similar issues in the past.
✨Tip Number 4
Understand GDPR compliance and data security best practices thoroughly. Being able to discuss your knowledge and experience in these areas will show that you are not only technically skilled but also aware of the regulatory landscape.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Information Technology Support Engineer position. Understand the key responsibilities and required skills, especially the blend of IT and OT expertise.
Tailor Your CV: Customize your CV to highlight relevant experience in IT/OT support roles. Emphasize your familiarity with Windows OS, ServiceNow, and any experience you have with network systems and data security best practices.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the aerospace industry and your ability to troubleshoot and resolve issues effectively. Mention specific examples from your past experiences that align with the responsibilities listed in the job description.
Highlight Continuous Learning: In your application, mention any ongoing training or certifications related to IT/OT systems, network management, or data security. This shows your commitment to staying updated in a dynamic and innovative environment.
How to prepare for a job interview at Akkodis
✨Demonstrate Your IT and OT Expertise
Be prepared to discuss your experience with both Information Technology and Operational Technology. Highlight specific projects or challenges you've faced in these areas, especially those relevant to the aerospace industry.
✨Showcase Problem-Solving Skills
Since the role involves troubleshooting and resolving issues, be ready to share examples of how you've successfully diagnosed and fixed problems in past positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with Relevant Tools
Make sure you know the tools mentioned in the job description, such as ServiceNow for ticketing. If you have experience with similar applications, be ready to discuss how you used them to manage support tickets and improve efficiency.
✨Understand Compliance and Security Standards
Since compliance with GDPR and data security is crucial, brush up on these topics. Be prepared to discuss how you've ensured compliance in previous roles and any best practices you follow to maintain data security.
