At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users across Ireland and the UK.
- Company: Join a global leader in IT solutions with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to equal opportunities and career advancement.
- Why this job: Make a real difference by enhancing user experiences and supporting exciting IT projects.
- Qualifications: Experience in desktop support, strong troubleshooting skills, and excellent communication abilities.
Are you passionate about technology and delivering exceptional customer service? We are looking for a proactive Deskside Support Technician to provide first-class onsite and remote IT support to users across Ireland, the UK, and client locations.
Working as part of a high-performing IT team, you will troubleshoot technical issues, support hardware and software deployments, and contribute to key IT initiatives, ensuring minimal disruption to business operations and an outstanding user experience.
Key Responsibilities:
- Provide onsite and remote technical support, resolving hardware, software, and end-user issues efficiently while maintaining excellent customer service standards.
- Install, configure, maintain, and deploy desktops, laptops, operating systems, applications, and software updates across the business.
- Manage and prioritise helpdesk tickets, document resolutions, maintain accurate IT asset records, and ensure timely issue resolution.
- Support IT projects including system upgrades, migrations, rollouts, and ongoing compliance with IT security and data protection standards.
What We Are Looking For:
- Previous experience in a desktop support or IT support role within a corporate environment.
- Strong troubleshooting skills across Windows and macOS operating systems, hardware, and enterprise software applications.
- Experience with Active Directory, Microsoft 365, Azure, Intune, and service desk ticket management systems.
- Excellent communication and customer service skills, with the ability to manage multiple priorities and work independently or as part of a team.
- Driving license required.
Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
Deskside Support Technician in Dublin employer: Akkodis
Join a leading defence and technology organisation in Stevenage as a Principal Commercial Officer, where you will thrive in a collaborative work culture that values your contributions and supports your professional growth. With competitive salaries, excellent benefits, and hybrid working arrangements, this role offers the unique opportunity to engage with nationally significant programmes while developing your career in a complex and regulated environment. Experience a workplace that prioritises continuous improvement and fosters strong stakeholder relationships, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Technician in Dublin
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Akkodis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Akkodis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Akkodis!
✨Direct Apply to Akkodis
Let's not forget to apply directly through the Akkodis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Technician in Dublin
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Akkodis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Akkodis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Akkodis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
