At a Glance
- Tasks: Lead business analysis for D365 CE projects and improve processes.
- Company: A forward-thinking UK-based end-user with a focus on transformation.
- Benefits: Fully remote role with competitive salary and growth opportunities.
- Other info: Join a diverse team and enjoy flexible working arrangements.
- Why this job: Make a real impact in a dynamic environment while working with D365 CE.
- Qualifications: Experience in D365 CE, strong BA skills, and process mapping expertise.
The predicted salary is between 55000 - 70000 £ per year.
A UK-based end‑user is looking for a Senior D365 CE Business Analyst / Functional Consultant to support ongoing business transformation across their Dynamics 365 Customer Engagement estate. This is a fully remote role, open to UK‑based candidates only.
What you’ll be doing
- Leading business analysis activity across D365 CE change and improvement projects.
- Leading requirements gathering sessions with stakeholders across the business.
- Analysing existing business processes and identifying areas for improvement.
- Producing clear user stories, functional specifications and process documentation.
- Mapping As‑Is and To‑Be processes using tools such as Visio, Miro or similar.
- Working closely with project managers, developers, testers and business users.
- Supporting configuration, testing, UAT and implementation activity.
- Helping define workflows, business rules, integrations and system behaviours.
- Supporting backlog management and delivery through Agile, Waterfall or hybrid methods.
- Translating business needs into practical D365 CE solutions.
- Acting as a key point of contact between business stakeholders and technical teams.
What we’re looking for
- Experience working in Dynamics 365‑led environments, ideally across D365 CE / CRM.
- D365 CE Business Analyst experience.
- D365 CE Functional Consultant experience with strong BA capability.
- Experience across modules such as Sales Hub, Customer Service or Customer Insights.
- Strong requirements gathering, stakeholder management and process mapping skills.
- Experience writing user stories, acceptance criteria and functional documentation.
- Understanding of system integrations, data flows and third‑party platforms.
- Exposure to tools such as Azure DevOps, Jira, Confluence, Visio or Miro.
- Experience supporting UAT, testing, release activity and post‑go‑live support.
- Ability to manage multiple priorities in a changing environment.
Any experience in payroll, workforce management, contractor management, EOR, compliance‑led environments or M&A/process consolidation would be useful, but is not essential.
D365CE/CRM Business Analyst/Consultant employer: Akkodis
Join a forward-thinking UK-based end-user that champions innovation and transformation within the Dynamics 365 Customer Engagement landscape. As a fully remote employer, we offer a flexible work culture that prioritises employee well-being and professional growth, providing opportunities to lead impactful projects while collaborating with diverse teams. Our commitment to continuous learning and development ensures that you will thrive in your role, making a meaningful contribution to our business success.
StudySmarter Expert Advice🤫
We think this is how you could land D365CE/CRM Business Analyst/Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the D365 CE space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your D365 CE experience. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for those interviews! Brush up on your D365 CE knowledge and be ready to discuss how you've led requirements gathering sessions or improved business processes. Practice common interview questions to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We have loads of exciting roles that could be perfect for you. Keep an eye on our listings and make sure to submit your application directly for the best chance at landing that dream job.
We think you need these skills to ace D365CE/CRM Business Analyst/Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D365 CE Business Analyst role. Highlight your relevant experience, especially in Dynamics 365 environments, and showcase your skills in requirements gathering and process mapping.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've led business analysis activities and how you’ve improved processes.
Showcase Your Tools Knowledge:Mention any tools you’re familiar with, like Azure DevOps, Jira, or Visio. We love seeing candidates who can hit the ground running, so don’t hold back on your technical skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Akkodis
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement. Familiarise yourself with the latest features and functionalities, especially those related to Sales Hub and Customer Service. This will help you speak confidently about how you can leverage D365 CE to drive business transformation.
✨Prepare for Requirements Gathering
Since you'll be leading requirements gathering sessions, practice how to ask open-ended questions that encourage stakeholders to share their needs. Think about potential scenarios and how you would document user stories and functional specifications based on their input.
✨Showcase Your Process Mapping Skills
Be ready to discuss your experience with process mapping tools like Visio or Miro. Bring examples of As-Is and To-Be processes you've worked on in the past, and be prepared to explain how you identified areas for improvement and translated them into actionable solutions.
✨Demonstrate Agile and Waterfall Knowledge
Since the role involves working with both Agile and Waterfall methodologies, be prepared to discuss your experience with each. Share specific examples of how you've managed backlogs, supported UAT, and collaborated with project managers and technical teams to ensure successful project delivery.
