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For Companies At a Glance
- Tasks: Lead the strategic direction and optimisation of Salesforce Service Cloud for a leading service provider.
- Company: Join a dynamic organisation focused on innovation and customer-centric solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for training and certifications.
- Other info: Collaborate with cross-functional teams in a fast-paced environment with excellent growth potential.
- Why this job: Make a real impact by shaping the future of Salesforce products and enhancing customer experiences.
- Qualifications: Experience as a Product Manager with Salesforce expertise and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business. Please note this would be a hybrid role with 2-3 days a week required in Sheffield (close proximity to Sheffield train station).
The Role
As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively.
Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications.
The Responsibilities
- Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives.
- Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability.
- Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements.
- Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes.
- Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape.
- Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required.
- Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation.
- Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value.
- Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation.
The Requirements
- Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products.
- Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation.
- A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys.
- Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes.
- Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency.
- Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement.
- Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes.
If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now.
Salesforce Product Manager in Bradford employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Product Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce ecosystem and let them know you're on the hunt for a Product Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with Salesforce! If you haven't already, dive into the platform and play around with its features. The more familiar you are with Salesforce Service Cloud, the better you'll be able to showcase your expertise during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your product management skills and be ready to discuss how you've aligned product strategies with business objectives in the past. Use real examples to demonstrate your impact.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and ready to take on the challenge of being a Salesforce Product Manager.
We think you need these skills to ace Salesforce Product Manager in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce Service Cloud and how it aligns with the role. We want to see how your skills can directly contribute to our clients' business objectives.
Showcase Your Technical Skills: Don’t shy away from detailing your hands-on expertise with Salesforce and any relevant certifications. We’re looking for someone who can demonstrate a deep understanding of the Salesforce ecosystem, so let us know what you’ve got!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Akkodis
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce Service Cloud and the wider ecosystem. Brush up on case management, omni-channel service, and automation features. Being able to discuss these in detail will show your hands-on expertise and help you stand out.
✨Align with Business Objectives
Before the interview, think about how Salesforce capabilities can align with business goals. Be ready to share examples of how you've previously driven operational efficiency or improved customer satisfaction through product management. This will demonstrate your strategic thinking.
✨Prepare for Stakeholder Engagement
Since this role involves working closely with cross-functional teams, prepare to discuss your experience in stakeholder engagement. Think of specific instances where you’ve successfully collaborated with IT, Operations, or third-party suppliers to achieve product goals.
✨Showcase Your Analytical Skills
Be prepared to talk about how you've used data to inform product decisions. Discuss any market research or competitive analysis you've conducted and how it influenced your product roadmap. This will highlight your ability to continuously optimise platform value.