At a Glance
- Tasks: Lead the IT Service Desk team and drive digital transformation initiatives.
- Company: Join a global retail, hospitality, and entertainment brand based in Birmingham.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and extensive benefits.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a real impact by adopting AI and enhancing IT systems.
- Qualifications: Proven experience in IT service delivery and strong customer relationship skills.
The predicted salary is between 55000 - 65000 € per year.
£55,000 - £65,000 + £7,500 car allowance, up to 20% bonus and extensive benefits. Full Time / Permanent. Hybrid / Birmingham (2 days a week in the office + occasional UK travel).
My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK.
I am looking for a driven and experienced IT Service Delivery Manager to join a close-knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling.
- Management of the IT Service Desk in alignment with ITIL principles.
- Configuration and deployment management for end user compute estate.
- Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT.
- Supplier relationship management including SLA reviews, contract review, supplier processes and documentation.
- Tender and commercial Management including IT procurement and negotiations.
- To support the drive of Digital Transformation and AI adoption within the business.
- Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures.
- To advise on the latest technologies and innovations that will enhance business IT systems.
Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast-paced environment.
- Logical sound approach to IT Support and troubleshooting.
- Strong ability to develop customer relationships at all levels.
- Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management.
- Excellent understanding of Microsoft Office 365 and Microsoft Intune.
- Experience of Microsoft CoPilot and other AI tools.
- Previous experience leading a team of Service Desk Analysts including coaching and developing team members.
- Previous hospitality, entertainment or retail sector experience is preferred.
Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world.
IT Service Delivery Manager / Service Manager in Birmingham employer: Akkodis
Join a dynamic and innovative team at a leading retail, hospitality, and entertainment brand headquartered in Birmingham, where your expertise as an IT Service Delivery Manager will be valued and nurtured. With a strong focus on employee growth, extensive benefits including a generous car allowance and performance bonuses, and a collaborative work culture that embraces digital transformation and AI adoption, this role offers a unique opportunity to make a meaningful impact while enjoying a balanced hybrid work environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager / Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those in service delivery roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to digital transformation and AI adoption. This will help you tailor your answers and show them you're the perfect fit for their team.
✨Tip Number 3
Showcase your experience with ITIL principles and your ability to manage relationships. Use specific examples from your past roles to demonstrate how you've successfully handled service desk management and supplier relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Delivery Manager / Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience with ITIL principles and any relevant achievements in managing service desks or teams. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in digital transformation and AI adoption, as well as your ability to build strong relationships. Let us know what excites you about working with us!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements rather than just responsibilities. Did you improve customer satisfaction scores or streamline processes? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Akkodis
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in managing incidents and changes. This will show that you understand the framework and can implement it effectively.
✨Showcase Your Leadership Skills
As an IT Service Delivery Manager, you'll be leading a team. Prepare examples of how you've coached and developed team members in the past. Highlight any specific challenges you faced and how you overcame them to foster a positive team environment.
✨Understand Digital Transformation
Since this role involves driving digital transformation and AI adoption, be ready to discuss your experience with these technologies. Share insights on how you've implemented new tools or processes and the impact they had on service delivery.
✨Build Relationships
Relationship management is key in this role. Think of examples where you've successfully built relationships with stakeholders or suppliers. Be prepared to discuss how you handle complaints and ensure customer satisfaction, as this will demonstrate your ability to manage expectations effectively.
