At a Glance
- Tasks: Lead the IT Service Desk team and drive digital transformation initiatives.
- Company: Join a global retail, hospitality, and entertainment brand with a vibrant culture.
- Benefits: Competitive salary, car allowance, bonuses, and extensive benefits package.
- Other info: Hybrid work model with opportunities for professional growth and development.
- Why this job: Make a real impact in a fast-paced environment while embracing innovative technologies.
- Qualifications: Proven experience in IT service management and strong customer relationship skills.
The predicted salary is between 55000 - 65000 € per year.
£55,000 - £65,000 + £7,500 car allowance, up to 20% bonus and extensive benefits. Full Time / Permanent. Hybrid / Birmingham (2 days a week in the office + occasional UK travel).
My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK.
I am looking for a driven and experienced IT Service Delivery Manager to join a close-knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling.
- Management of the IT Service Desk in alignment with ITIL principles.
- Configuration and deployment management for end user compute estate.
- Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT.
- Supplier relationship management including SLA reviews, contract review, supplier processes and documentation.
- Tender and commercial Management including IT procurement and negotiations.
- To support the drive of Digital Transformation and AI adoption within the business.
- Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures.
- To advise on the latest technologies and innovations that will enhance business IT systems.
Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast-paced environment.
- Logical sound approach to IT Support and troubleshooting.
- Strong ability to develop customer relationships at all levels.
- Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management.
- Excellent understanding of Microsoft Office 365 and Microsoft Intune.
- Experience of Microsoft CoPilot and other AI tools.
- Previous experience leading a team of Service Desk Analysts including coaching and developing team members.
- Previous hospitality, entertainment or retail sector experience is preferred.
Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world.
IT Service Delivery Manager - Remote in Birmingham employer: Akkodis
Join a dynamic and innovative team at a leading retail, hospitality, and entertainment brand headquartered in Birmingham, where you will have the opportunity to shape the future of IT service delivery. With a strong focus on employee growth, extensive benefits including a generous car allowance and performance bonuses, and a collaborative work culture that embraces digital transformation and AI adoption, this role offers a rewarding career path in a supportive environment. Experience the unique advantage of working in a hybrid model that promotes work-life balance while being part of a globally recognised company.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager - Remote in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those in retail and hospitality. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s digital transformation efforts. Show us you’re not just familiar with ITIL principles but also excited about AI adoption and how it can enhance service delivery.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed service desks or improved customer satisfaction. We love hearing about real-life experiences that showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who fit our culture.
We think you need these skills to ace IT Service Delivery Manager - Remote in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience with ITIL principles and any relevant achievements in managing service desks or teams. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in digital transformation and AI adoption, as well as your ability to build strong relationships. We love a good story!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities. Instead, showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service delivery or customer satisfaction in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Akkodis
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in managing incidents and changes. This will show that you understand the framework and can implement it effectively.
✨Showcase Your Leadership Skills
As an IT Service Delivery Manager, you'll be leading a team. Prepare examples of how you've coached and developed team members in the past. Highlight any specific challenges you faced and how you overcame them to foster a positive team environment.
✨Demonstrate Your Digital Transformation Insight
Since the role involves driving digital transformation and AI adoption, come prepared with ideas or examples of how you've successfully implemented new technologies in previous positions. Discuss any experience you have with Microsoft CoPilot or similar tools to showcase your forward-thinking approach.
✨Build Rapport with Business Relationships
Be ready to talk about your experience in managing business relationships and supplier interactions. Think of specific instances where you improved service levels or resolved complaints effectively. This will demonstrate your ability to maintain strong partnerships and ensure customer satisfaction.
