At a Glance
- Tasks: Lead a team managing critical incidents and ensure service continuity in a fast-paced tech environment.
- Company: Join a dynamic tech company based in Belfast with a focus on operational excellence.
- Benefits: Permanent role with opportunities for professional development and a collaborative team culture.
- Other info: Opportunity to develop leadership skills and work in a high-impact environment.
- Why this job: Make a real impact by leading incident management and driving process improvements.
- Qualifications: Experience in major incident management and strong ITIL knowledge required.
The predicted salary is between 60000 - 75000 € per year.
An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within a fast-paced technology operations environment.
Based in a Belfast command hub, you will play a pivotal role in managing critical incidents, ensuring service continuity, and driving operational excellence across the organisation. You will act as a senior escalation point for complex, high-severity incidents, guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance.
Key Responsibilities- Lead and support the Major Incident Management team
- Act as the primary escalation point for major incidents
- Ensure incidents are resolved within SLAs
- Provide executive summaries during P1 incidents
- Manage escalations and cross-functional coordination
- Produce weekly and monthly MI reports
- Maintain and improve processes and documentation
- Drive continuous improvement
- Coach and mentor team members
- Monitor team performance
- Collaborate with stakeholders
- Identify future skills requirements
- Experience managing major incidents in complex IT environments
- Strong ITIL Incident Management knowledge
- Public and private sector experience
- Familiarity with ITSM tools
- Microsoft 365 knowledge (Teams, SharePoint)
- Strong communication skills
- Documentation and reporting capability
- Understanding of Incident and Problem Management
- ITIL awareness or certification
- Calm decision-making under pressure
- Leadership and people management
- Stakeholder engagement
- Analytical thinking
- Continuous improvement mindset
- Collaborative approach
Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within a collaborative technology team.
Senior Major Incident Manager in Belfast employer: Akkodis
Modis International Ltd offers an exceptional work environment for a Senior Major Incident Manager in Belfast, where you will lead a dedicated team in a dynamic technology operations setting. With a strong focus on professional development, collaborative culture, and opportunities for continuous improvement, employees are empowered to excel while contributing to critical incident management. The company values diversity and inclusion, ensuring that every team member has the chance to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Major Incident Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and incident management strategies. We recommend practising common interview questions and scenarios related to major incidents to showcase your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Major Incident Manager role. We’ve got all the latest opportunities listed, and it’s the quickest way to get your application noticed!
We think you need these skills to ace Senior Major Incident Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Major Incident Manager role. Highlight your experience in managing major incidents and your ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the key responsibilities mentioned in the job description.
Showcase Your Communication Skills:Strong communication is key in this role, so make sure to demonstrate your ability to convey complex information clearly in your application. We love candidates who can engage stakeholders effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Akkodis
✨Know Your Incident Management Inside Out
Make sure you brush up on your ITIL Incident Management knowledge. Be ready to discuss specific incidents you've managed, the challenges faced, and how you resolved them. This will show your depth of experience and understanding of the role.
✨Showcase Your Leadership Skills
As a Senior Major Incident Manager, you'll need to lead a team under pressure. Prepare examples of how you've successfully led teams through high-severity incidents, focusing on your decision-making process and how you kept communication flowing with stakeholders.
✨Familiarise Yourself with ITSM Tools
Since familiarity with ITSM tools is essential, make sure you can talk about your experience with these systems. If you’ve used Microsoft 365 tools like Teams or SharePoint, be ready to explain how they helped you manage incidents effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your analytical thinking and problem-solving skills. Think of a few complex incidents you've handled and be prepared to walk the interviewer through your thought process and actions taken during those situations.
