At a Glance
- Tasks: Support and maintain complex hybrid infrastructure environments while resolving technical incidents.
- Company: Leading technology services organisation with a focus on critical environments.
- Benefits: Competitive salary, on-call pay, overtime, and excellent benefits.
- Other info: Hybrid working environment with opportunities for professional growth and mentorship.
- Why this job: Join a skilled team and tackle exciting technical challenges with modern Microsoft technologies.
- Qualifications: Experience in large-scale infrastructure support and expertise in Windows Server and Active Directory.
The predicted salary is between 45000 - 55000 £ per year.
Hybrid Working | Competitive Salary + On-Call + Overtime + Excellent Benefits
Are you an experienced infrastructure professional with a passion for solving complex technical challenges? We're working with a leading technology services organisation that supports critical environments across enterprise and public sector customers. Due to continued growth, multiple opportunities are available for experienced 3rd Line Infrastructure Support Analysts to join a highly skilled support team delivering services within secure, large-scale hybrid environments.
This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies.
The Opportunity
As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting and maintaining complex hybrid infrastructure environments. Working within a collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved.
You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity, authentication, and Windows server technologies.
Key Responsibilities
- Investigate, troubleshoot, and resolve complex infrastructure incidents
- Ensure service levels and operational targets are achieved
- Drive improvements in first-time fix rates and customer satisfaction
- Support Windows Server, Active Directory, Entra ID, and virtualisation platforms
- Perform root cause analysis and contribute to problem management activities
- Assist with technical escalations and mentor colleagues where required
- Follow change, incident, and security management processes
- Maintain accurate records within ITSM platforms
- Support reporting, documentation, and operational governance activities
What We're Looking For
Essential Experience
- Significant experience supporting large-scale enterprise or hybrid infrastructure environments
- Strong expertise in:
- Microsoft Windows Server
- Active Directory
- Microsoft Entra ID
- VMware and/or Hyper-V
- Experience supporting authentication, authorisation, access management, and identity services
- Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies
- Understanding of ITIL service management principles
- PowerShell administration and automation experience
3rd Line Infrastructure Support Analyst - Windows employer: Akkodis Careers
Join a forward-thinking tech-driven organisation at the heart of the UK digital ecosystem, where your expertise as a Database Engineer will directly impact thousands of businesses. With a strong emphasis on collaboration and continuous improvement, you'll thrive in a supportive work culture that values innovation and offers ample opportunities for professional growth. Enjoy the unique advantage of working in a dynamic environment that prioritises robust data infrastructure and empowers you to shape the future of data.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Support Analyst - Windows
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Akkodis Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Akkodis Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Akkodis Careers!
✨Direct Apply to Akkodis Careers
Let's not forget to apply directly through the Akkodis Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Infrastructure Support Analyst - Windows
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Akkodis Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Akkodis Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Akkodis Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
