At a Glance
- Tasks: Support clients, manage requests, and ensure excellent service delivery.
- Company: Join Akita, a dynamic IT services company with a collaborative culture.
- Benefits: Professional development, flexible working, and career progression opportunities.
- Other info: Inclusive workplace that values growth and teamwork.
- Why this job: Develop your skills while making a real impact on client relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
About The Role
As a Junior Account Manager at Akita, you will support the delivery of excellent service to our clients while developing your account management and commercial skills within a busy IT services environment.
Working closely with experienced Account Managers, sales colleagues, service delivery teams, and technical engineers, you will help maintain strong client relationships and ensure agreed services are delivered effectively.
Responsibilities
- Support client relationships: Build professional and trusted relationships with clients, acting as a reliable point of contact for queries, updates, and follow-up actions.
- Coordinate client requests: Log, track, and manage customer requests, ensuring they are directed to the appropriate internal team and followed through to completion.
- Monitor service delivery: Review service performance, open tickets, project updates, and outstanding actions to help ensure clients receive a consistent and responsive service.
- Maintain accurate records: Keep account information, contact details, meeting notes, opportunities, renewals, and actions up to date in the relevant CRM and business systems.
- Support commercial activity: Prepare quotations, proposals, service reviews, renewal information, and change requests, escalating commercial queries where appropriate.
- Contribute to account growth: Work closely with Account Managers and Solutions Consultants to understand client objectives, identify cross-sell and upsell opportunities, and help develop meaningful technology roadmaps that deliver value for customers while contributing to the commercial success of the account management team.
- Coordinate internal teams: Work collaboratively with service desk, project, technical, finance, and sales teams to support effective communication and timely delivery.
- Manage follow-up actions: Track commitments and deadlines, provide clear updates, and raise risks or issues promptly when support is required.
- Deliver professional service: Communicate clearly, respond promptly, and maintain high standards of organisation, reliability, and customer care.
- Develop your knowledge: Build your understanding of managed IT services, Microsoft technologies, cybersecurity, cloud solutions, business systems, and the needs of our clients.
- What we’re looking for
- Customer-focused approach: Experience in a customer service, account support, sales support, administration, or similar role, with a genuine interest in helping clients achieve positive outcomes.
- Strong communication skills: Confident communicating with clients and colleagues by telephone, email, video call, and in person, while adapting communication to different audiences.
- Organisation and attention to detail: Able to manage multiple tasks, maintain accurate records, meet deadlines, and follow up on actions consistently.
- Commercial awareness: An interest in business relationships, client retention, sales opportunities, service renewals, and the commercial impact of delivering excellent customer service.
- Teamwork: Comfortable working with colleagues across different departments and asking for guidance when needed.
- Problem-solving ability: Able to understand client needs, identify the next steps, and escalates issues appropriately when they are outside your knowledge or authority.
- Technology confidence: Comfortable using Microsoft 365 applications, CRM systems, ticketing systems, spreadsheets, and other business software.
Experience with an IT services environment is desirable but not essential.
- Personal attributes: Proactive, dependable, approachable, professional, and willing to learn and develop within the role.
What we offer
- Professional development: Structured support, mentoring, and opportunities to develop account management, commercial, and technology skills.
- Collaborative environment: Work alongside experienced account managers, sales professionals, and technical teams in a supportive workplace.
- Varied client exposure: Gain experience supporting a diverse range of clients and understanding their business and technology requirements.
- Career progression: Opportunities to grow into an Account Manager or broader client services role as your skills and experience develop.
- Flexible working: Hybrid working arrangements and occasional client or office attendance as required.
You do not need to have extensive account management experience.
We are looking for someone with a positive attitude, a strong work ethic, and the ability to build effective working relationships.
Training, support, and mentoring will be provided to help you develop your knowledge and progress within the team.
Akita is an equal opportunity employer and encourages applications from all qualified candidates.
We promote an inclusive, respectful workplace where everyone can thrive.
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Junior Account Manager in Sevenoaks employer: Akita
At Akita, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work environment where Project Managers can thrive. Our commitment to professional development, flexible working arrangements, and impactful projects ensures that you will not only lead transformative initiatives but also grow your skills and career in a dynamic setting. Join us to be part of a diverse team that values inclusivity and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Account Manager in Sevenoaks
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Akita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Akita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Account Manager in Sevenoaks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Akita:Your cover letter is your chance to shine! Tell us why you want to work at Akita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Akita!
How to prepare for a job interview at Akita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
