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- Tasks: Join our team to support and train clients on Microsoft Dynamics 365 Business Central.
- Company: Akita Systems Limited is a leader in bespoke business technology solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and learning in a dynamic environment.
- Why this job: Kickstart your career in tech while making a real impact for clients every day!
- Qualifications: A logical mindset, attention to detail, and a passion for customer service are essential.
- Other info: This role offers hands-on experience and the chance to work with cutting-edge technologies.
The predicted salary is between 30000 - 42000 £ per year.
Fantastic opportunity to join our Business Applications Team and train up to be a consultant! Our Business Applications team is the specialist business technologies and insight division of Akita Systems Limited. We create bespoke solutions using technologies including Microsoft Dynamics, SharePoint, Business Central, and Power Platforms. We are now looking for this new position to join our Business Central team and train up for a great future!
As a Junior Business Central Support, your role will involve:
- Being responsible for workshops with customers to identify requirements and opportunities for improvement.
- Interpreting customers’ requirements and translating into a clear solution design document.
- Analysing breakdown and troubleshooting customers’ support tickets.
- Delivering solutions for customers using Microsoft Dynamics 365 Business Central and the wider Power Platform.
- Data migration to Business Central.
- Being customer-facing and responsible for training on Business Central, ensuring customers understand how to maximise use of the product, through a structured and user-friendly delivery method.
- Helping consultants with delivery of the project with various tasks pertaining to the project's delivery.
- Monitoring and updating in line with the contract of service, including identifying opportunities to extend Business Central, where appropriate.
- Providing first-line support for Business Central users.
- Troubleshooting and resolving issues and queries related to Business Central.
- Assisting with system updates and maintenance.
- Documenting support activities and solutions.
- Collaborating with other IT Team members to solve issues.
- Service Desk by troubleshooting issues with Business Central, demonstrating a professional, respectful, and proactive approach to customer service.
- Being budget conscious and assisting the team with the necessary control for successful delivery.
- Being an ambassador of the Company and the software solution that we provide.
You may be required to undertake additional tasks within your capabilities and fulfil other duties in line with business needs.
The ideal candidate will have:
- A logical, methodical approach to the task at hand.
- Excellent attention to detail, quality, and accuracy.
- Willingness to learn and progress.
- Excellent documentation and communication skills.
- High standards of customer service.
- Strong problem-solving skills.
- Effective communication across cross-functional teams and diverse clients/stakeholders.
- Ability to work well under pressure and prioritise workload.
Skills will include:
- Proven track record of building strong customer relationships.
- Strong analytical skills.
- Some knowledge of D365 Business Central.
- Strong communication and interpersonal skills.
- Business process and prototyping skills.
- Analytical, creative, and problem-solving skills.
- Must be willing to learn further.
- The ability to work with clients, collaborating from design to ‘go live’.
Ideally also:
- Some knowledge of Business Central.
- Some accounting knowledge.
- Tenacity and passion to deliver exceptional service.
Are you ready for the next step in your career leading to even bigger things? Do you match the needs? Then apply with your full CV!
Junior Business Central Support employer: Akita
Contact Detail:
Akita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Business Central Support
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central. Take advantage of online resources, tutorials, and forums to deepen your understanding of the platform. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in the Business Applications field. Attend industry events, webinars, or local meetups to connect with potential colleagues and mentors. Building these relationships can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare for customer-facing scenarios by practising your communication skills. Role-play common support situations with friends or family to enhance your ability to explain technical concepts clearly and effectively. This will be crucial in your interactions with clients.
✨Tip Number 4
Stay updated on the latest trends and updates in business technology and customer service. Follow relevant blogs, podcasts, and social media channels to keep your knowledge fresh. This will show your enthusiasm for the industry and your readiness to adapt to new challenges.
We think you need these skills to ace Junior Business Central Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Junior Business Central Support role. Emphasise any experience you have with Microsoft Dynamics, customer service, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that excite you and how your background makes you a great fit.
Showcase Your Communication Skills: Since the role involves customer interaction, demonstrate your communication skills in your application. Use clear and concise language, and ensure your documents are well-structured and free of errors.
Highlight Your Willingness to Learn: The ideal candidate should be eager to learn and grow. In your application, mention any relevant training or courses you've undertaken, and express your commitment to developing your skills further in the field.
How to prepare for a job interview at Akita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Junior Business Central Support. Familiarise yourself with Microsoft Dynamics 365 Business Central and how it integrates with other technologies. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your analytical skills and how you approach troubleshooting, as these are crucial for the position.
✨Demonstrate Customer Service Excellence
Since the role is customer-facing, be ready to discuss how you would handle customer interactions. Share any relevant experiences where you provided exceptional service, and emphasise your communication skills and ability to build strong relationships.
✨Ask Insightful Questions
Prepare thoughtful questions about the company, team dynamics, and the specific challenges they face with Business Central. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
