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- Tasks: Manage key customer accounts and ensure their IT needs are met.
- Company: Join Akita Systems, a top IT managed service provider since 1996.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a team that values integrity and outstanding customer service.
- Qualifications: Experience in Account Management, preferably in an MSP, is a plus.
- Other info: Looking for self-starters with excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Akita Systems Limited is a leading IT managed service provider. Established in 1996, we support over 300 organisations across London and the South East.
Our technical expertise and high standards of customer service have seen our growth accelerate, and we are now looking for a new Account Manager to join our team! The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
As an Account Manager (AM) at Akita, you will:
· Be responsible for a number of key customer accounts, for which you will be the dedicated AM, and provide strategic planning for their IT needs.
· Strive to achieve targets set by the Sales and Marketing Director, suggesting new initiatives to enhance results.
· Meet with clients to actively promote the Company’s portfolio of products and services, demonstrating a return on investment. Draw in Akita Solution Specialists, as required.
· Create quotes, proposals, pitches, and service level agreements to provide a professional and considered representation of the Akita brand and the “value added” to clients.
· Demonstrate integrity, working respectfully to enhance the client’s IT services.
· Take ownership of the accounts allocated to you and demonstrate outstanding customer service.
· Perform customer reviews for your allocated accounts.
· Maintain good working knowledge of the Akita and Business Applications portfolio of services to seize opportunities, increasing and improving the customer’s products and services.
· Demonstrate a general understanding of project management.
· Proactively build internal relationships within Akita to drive new business opportunities and manage demands from the existing client base.
· Work with the projects team to make sure that the transition from sale to project delivery is efficient and profitable.
· Work with Sales and Project teams to competently onboard new customers, and ensure the transition to Akita is effective and efficient. If required, you will capably offboard customers at the point of contract expiry.
· Work with Marketing to make sure that sales collateral remains fresh.
Ideally you will have
· Proven Account Management experience, preferably within an MSP.
· The ability to achieve results and reach targets.
· A multi-faceted approach to generating new business, assessing methods against return on investment.
For sure you will have:
· High standards of customer service
· A personable nature
· A keen level of attention to detail
· A history of being a proven self-starter
· A logical, methodical approach to the task at hand
· A willingness to learn and teach
· Excellent documentation and communication skills
Interested? Why not apply via this advert.
Account Manager employer: Akita
Contact Detail:
Akita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with Akita's portfolio of products and services. Understanding what we offer will help you communicate effectively with potential clients and demonstrate how our solutions can meet their specific IT needs.
✨Tip Number 2
Network with current and former employees of Akita Systems. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your previous account management experiences in detail. Be ready to share specific examples of how you've successfully managed client relationships and achieved targets in the past.
✨Tip Number 4
Showcase your ability to work collaboratively with internal teams. Highlight any experiences where you've successfully partnered with sales, marketing, or project teams to enhance customer satisfaction and drive business results.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Account Manager position at Akita Systems Limited. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven account management experience, especially within a managed service provider (MSP) context. Use specific examples to demonstrate how you've achieved results and met targets in previous roles.
Showcase Communication Skills: Since the role requires excellent communication skills, make sure to highlight your ability to build relationships with clients and internal teams. Provide examples of how you've effectively communicated in past positions to resolve issues or enhance customer satisfaction.
Tailor Your Application: Customize your cover letter to reflect your understanding of Akita's services and how you can contribute to their success. Mention any specific initiatives or ideas you have that could enhance results for their clients, demonstrating your proactive approach.
How to prepare for a job interview at Akita
✨Understand the Company and Its Services
Before the interview, take some time to research Akita Systems Limited and its portfolio of IT services. Understanding their offerings will help you articulate how you can add value to their clients and align with their goals.
✨Demonstrate Your Account Management Experience
Be prepared to discuss your previous experience in account management, especially within a managed service provider (MSP) context. Highlight specific examples where you successfully identified customer needs and implemented solutions that led to positive outcomes.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. During the interview, demonstrate your ability to communicate clearly and professionally. Practice articulating your thoughts on how you would engage with clients and internal teams to resolve issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client relationships. Think of examples from your past experiences where you successfully navigated challenges or turned around difficult situations.
