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For Companies At a Glance
- Tasks: Support clients with IT issues and mentor junior engineers in a dynamic service desk environment.
- Company: Akita is a vibrant IT services company based in Wrotham, dedicated to delivering top-notch tech solutions.
- Benefits: Enjoy a permanent role with flexible shift times and opportunities for professional growth.
- Why this job: Join a collaborative team where your technical skills can shine and make a real impact.
- Qualifications: Experience with Windows technologies and a passion for customer service are essential.
- Other info: Applicants must have a valid driving licence and commute to the Wrotham office daily.
The predicted salary is between 28800 - 42000 £ per year.
Akita is looking for a 2nd Line IT Engineer to join our vibrant service desk based in Wrotham.
About The Role
As a 2nd Line IT Engineer at Akita, you will:
- Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
- Perform duties that include ticket support on Service Desk, and hardware maintenance.
- Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
- Have a diligent approach that achieves a long term and cost-effective result for our clients.
- Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
- Demonstrate a professional, respectful, and proactive approach to customer service.
- Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
- Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
- Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
Core Skills
- Windows Server 2008-2022
- Windows Desktop 7-11
- Hosted Desktop and Terminal server farm setups
- Office 365 tenant setup and administration
- VMWare/Hyper-V administration
- Strong networking capabilities (DNS, routing, switching etc)
- VoIP knowledge, preferably 3CX
- Exposure to Cisco/Draytek firewalls and routers
- Apple products and support
- Group Policy administration
- Azure AD, Intune and Defender knowledge
- Exposure to Ubiquiti / Cisco Wireless
- Previous MSP experience
- Recognised accreditations (CompTIA, Apple, Microsoft)
Person Specification
- A logical, methodical approach to the task at hand
- A willingness to learn and teach
- Excellent documentation and communication skills
- High standards of customer service
- A personable nature
- A keen level of attention to detail
- A history of being a proven self-starter
Other Info
- Salary: Dependent on qualifications and skills
- Contract type: Permanent
- Shift times: 07:45-16:15 / 08:45-17:15 / 10:00-18:30 24-hour out-of-hours service on a roster basis
- Please note: Applicants must hold a full, valid driving licence and be able to commute to Akita's office in Wrotham, Kent daily.
2nd Line IT Engineer employer: Akita
Contact Detail:
Akita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your technical aptitude.
✨Tip Number 2
Prepare examples of how you've successfully troubleshot issues in previous roles. Highlighting your logical and methodical approach to problem-solving can set you apart from other candidates.
✨Tip Number 3
Showcase your mentoring experience by discussing any instances where you've trained or guided junior engineers. This aligns well with the role's requirement for someone who enjoys imparting knowledge.
✨Tip Number 4
Research Akita's company culture and values. Tailoring your conversation to reflect how your personal values align with theirs can make a strong impression during interviews.
We think you need these skills to ace 2nd Line IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the 2nd Line IT Engineer role. Focus on your technical knowledge of Windows technologies, networking capabilities, and any previous MSP experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully resolved technical issues or mentored junior engineers in the past.
Highlight Relevant Certifications: If you have recognised accreditations like CompTIA, Microsoft, or Apple certifications, make sure to include these prominently in your application. They can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've approached troubleshooting in a logical and methodical way. This will demonstrate your ability to think outside the box and find effective solutions.
How to prepare for a job interview at Akita
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Office 365, and networking. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical aptitude.
✨Demonstrate Customer Service Excellence
Since the role involves client interaction, be ready to share examples of how you've provided exceptional customer service in the past. Emphasise your proactive approach and ability to communicate effectively with clients.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about your troubleshooting process. Prepare to walk through a few scenarios where you successfully diagnosed and resolved issues, showcasing your logical and methodical approach.
✨Express Your Willingness to Mentor
As the role involves mentoring junior engineers, convey your enthusiasm for teaching and sharing knowledge. Share any previous mentoring experiences and how you helped others grow in their technical skills.
