At a Glance
- Tasks: Join our team to provide top-notch IT support and troubleshoot exciting tech challenges.
- Company: Akita, a leading IT managed service provider with a vibrant culture.
- Benefits: Enjoy competitive salary, 32 days holiday, and wellness perks like an on-site chef.
- Other info: Great career progression opportunities and a chance to mentor junior engineers.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience with Windows technologies and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE ROLE
As a 2nd Line IT Engineer at Akita, you will:
- Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
- Perform duties that include ticket support on Service Desk, and hardware maintenance.
- Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
- Have a diligent approach that achieves a long term and cost-effective result for our clients.
- Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
- Demonstrate a professional, respectful, and proactive approach to customer service.
- Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
- Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
- Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
CORE SKILLS
- Windows Server 2003-2022
- Windows Desktop XP-11
- Hosted Desktop and Terminal server farm setups
- Office 365 tenant setup and administration
- VMWare/Hyper‑V administration
- Strong networking capabilities (DNS, routing, switching etc)
- VoIP knowledge, preferably 3CX
DESIRABLE SKILLS AND EXPERIENCE
- Exposure to Cisco/Draytek firewalls and routers
- Apple products and support
- Azure AD, Intune and Defender knowledge
- Group Policy administration
- Exposure to Ubiquiti / Cisco Wireless
- Previous MSP experience
- Recognised accreditations (CompTIA, Apple, Microsoft)
PERSON SPECIFICATION
The successful candidate will demonstrate:
- A logical, methodical approach to the task at hand
- A willingness to learn and teach
- Excellent documentation and communication skills
- High standards of customer service
- A personable nature
- A keen level of attention to detail
- A history of being a proven self‑starter
Location: this role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to our Wrotham office daily.
2nd Line IT Engineer in Wrotham employer: Akita
Akita is an exceptional employer, offering a dynamic and fast-paced environment where 2nd Line IT Engineers can thrive while working with cutting-edge technologies. With a strong emphasis on professional development, employees are encouraged to enhance their skills and advance their careers, all while enjoying generous benefits such as 32 days of holiday, an on-site chef, and a supportive work culture that values hard work and talent recognition.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Engineer in Wrotham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Akita or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your technical expertise. Bring examples of how you've solved problems or improved systems in past roles.
✨Tip Number 3
Prepare for the unexpected! In tech interviews, you might face practical tests or scenario-based questions. Brush up on your troubleshooting skills and think through how you'd approach real-world issues that a 2nd Line IT Engineer might encounter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Akita team!
We think you need these skills to ace 2nd Line IT Engineer in Wrotham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line IT Engineer role. Highlight your experience with Windows technologies and any relevant skills that match the job description. We want to see how you can add value to our team!
Show Off Your Customer Service Skills:Since we pride ourselves on exceptional customer service, don’t forget to showcase your communication skills and any previous experiences where you’ve gone above and beyond for clients. This will help us see your proactive approach!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our Careers portal! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Akita
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Office 365, and networking basics. Be ready to discuss specific technologies mentioned in the job description, as this will show your genuine interest and expertise in the role.
✨Show Off Your Customer Service Skills
Since Akita prides itself on exceptional customer service, prepare examples of how you've handled challenging situations with clients in the past. Highlight your proactive approach and how you’ve gone the extra mile to ensure customer satisfaction.
✨Be Ready to Troubleshoot
Expect some scenario-based questions where you’ll need to demonstrate your troubleshooting skills. Think through common issues you might face as a 2nd Line IT Engineer and be prepared to explain your logical, methodical approach to resolving them.
✨Demonstrate Your Willingness to Learn
Akita values continued professional development, so express your eagerness to learn new technologies and mentor others. Share any relevant courses or certifications you’re pursuing or plan to pursue, showing that you’re committed to growing within the company.
