At a Glance
- Tasks: Lead a team to deliver high-quality support for health and employment services.
- Company: Join AKG Health UK, a leader in inclusive health and employment services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Inclusive recruitment process welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and understanding health and disability support.
The predicted salary is between 47835 - 58465 £ per year.
The Service Delivery Manager is responsible for leading the operational delivery of the Confident Futures service, ensuring participants receive high-quality, personalised and holistic support that enables them to improve their health, wellbeing, confidence and progression towards employment at a pace that is right for them.
The post holder will lead a multidisciplinary team to deliver an exceptional participant experience, ensuring the service consistently achieves Contract Service Standards (CSSs), contractual output measures, quality standards and operational performance expectations. They will foster a culture built on compassion, inclusion, continuous improvement and accountability, ensuring delivery reflects the Social Model of Disability and AKG Health's person-centred approach.
Working closely with the Operations Director, Clinical Governance Lead and DWP stakeholders, the Service Delivery Manager will oversee service mobilisation, participant engagement, workforce performance, safeguarding, quality assurance, contractual compliance and partnership working to ensure the successful delivery of the Confident Futures programme.
Key Responsibilities
- Lead the day-to-day delivery of the Confident Futures service, ensuring high-quality, person-centred support.
- Foster a positive, inclusive and high-performing team culture.
- Manage operational resources, caseloads and workforce capacity.
- Drive continuous improvement and service innovation.
- Ensure delivery meets all Contract Service Standards (CSSs), contractual outputs and performance targets.
- Monitor contractual timescales, participant engagement and service quality.
- Ensure accurate recording of evidence to support audit and payment requirements.
- Lead contract reviews, audits and performance improvement activity.
- Lead, motivate and develop a multidisciplinary team through regular supervision, coaching and performance management.
- Promote staff wellbeing, learning and continuous professional development.
- Ensure participants receive timely, personalised and coordinated support throughout their journey.
- Monitor engagement and implement actions to maximise participation and positive outcomes.
- Maintain high standards of quality assurance, safeguarding and clinical governance.
- Ensure compliance with organisational policies, legislation and regulatory requirements.
- Identify and manage operational risks effectively.
- Build effective relationships with DWP, healthcare providers, employers, community organisations and other stakeholders.
- Represent AKG Health professionally at meetings, reviews and partnership forums.
- Monitor service performance using management information and outcome data.
- Provide accurate reporting to support operational decision-making, contractual compliance and continuous improvement.
Essential Skills, Knowledge and Experience
- Proven experience managing multidisciplinary teams within health, employability, wellbeing or public service settings.
- Experience of leading operational delivery against contractual performance measures and quality standards.
- Strong understanding of supporting individuals with physical health conditions, mental health conditions and disabilities.
- Experience of safeguarding, risk management and service quality assurance.
- Experience of managing performance, developing staff and leading continuous improvement.
- Excellent stakeholder management skills with experience of working collaboratively across organisations.
- Strong understanding of the Social Model of Disability and person-centred approaches.
- Experience of analysing performance data and using management information to drive service improvements.
Desirable Skills
- Experience delivering DWP or other publicly funded contracts.
- Knowledge of Contract Service Standards (CSSs) and contract compliance.
- Experience of service mobilisation and operational change management.
- Management qualification (ILM Level 5 or equivalent) or relevant leadership experience.
Skills and Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Effective planning, organisational and decision-making abilities.
- Ability to manage competing priorities in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Confident using case management systems and Microsoft Office applications.
- Commitment to equality, diversity, inclusion and continuous improvement.
Inclusive Recruitment and Accessibility
AKG UK is committed to creating an inclusive and accessible recruitment process. We welcome applications from candidates with a range of backgrounds, experiences and working styles. Candidates are encouraged to let us know if they require any reasonable adjustments during the recruitment process. Applicants do not need to meet every desirable criterion to apply; we are interested in relevant skills, potential and values alignment as well as direct experience.
Compliance
It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.
Service Delivery Manager employer: AKG
AKG Learning is an exceptional employer that prioritises the growth and development of its employees while fostering a collaborative and inclusive work culture. As an Engagement and Enrolment Officer, you will have the opportunity to make a meaningful impact on learners and employers in the community, supported by comprehensive training and professional development initiatives. Located in a vibrant area, AKG Learning offers a dynamic environment where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at AKG!
✨Leverage Your University Connections
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at AKG.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at AKG. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to AKG and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at AKG. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to AKG's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at AKG
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with AKG.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at AKG will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact AKG and how you would contribute to adapting HR strategies.
