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Finance & Claims Manager

Company: AKG Salary: from £32,000 a year Hours: Full-time Location: Birmingham Working pattern: On-site Job type: Permanent Posting date: 8 Oct 2026 Closing date: 23 Oct 2026

Team Leadership and Performance Management

• Lead, manage and develop the Claims & Payments team, setting clear expectations for quality, productivity, accuracy and timeliness.
• Plan and allocate workloads to ensure claims activity is completed accurately and within agreed timescales.
• Monitor team performance, capacity and quality, taking timely action to address backlogs, errors, performance issues or resourcing pressures.
• Provide regular coaching, support and feedback, manage performance appropriately and create a culture of accountability and continuous improvement.
• Ensure the team is appropriately trained and has clear procedures, guidance and escalation routes.

Claims, Payments and Financial Oversight

• Provide management oversight of claims, payments, reconciliations and associated financial administration in line with agreed responsibilities.
• Ensure appropriate checks, controls, review arrangements and segregation of duties are applied consistently across the team.
• Review material queries, exceptions and unusual items and ensure these are resolved or escalated through agreed governance routes.
• Ensure required activity is supported by accurate, complete and appropriately retained information.
• Oversee the timely preparation of relevant management information, financial reporting and programme updates.

Records, Controls and Assurance

• Ensure accurate, timely and audit-ready records are maintained to support programme, financial and assurance requirements.
• Maintain effective oversight of process compliance, control performance, exceptions and corrective actions.
• Support readiness for internal reviews, external audits, commissioner assurance and other governance activity.
• Work with relevant colleagues to identify control weaknesses, recurring errors and emerging risks and agree proportionate responses.
• Ensure financial, payroll and personal information is handled appropriately, securely and confidentially.

Collaboration and Stakeholder Management

• Work collaboratively with Finance, Quality & Compliance, Operations, Employer Engagement, Audit and Shared Services to support an effective end-to-end process.
• Build effective working relationships with commissioners, employers, partners and other stakeholders through agreed contact routes.
• Provide clear and timely updates on delivery, capacity, risks, exceptions and required decisions.
• Ensure queries and issues are managed professionally and resolved within appropriate timescales.

Quality and Continuous Improvement

• Monitor trends, recurring issues and performance information to improve the accuracy, efficiency and consistency of claims and payment processes.
• Lead the implementation of agreed process, system and control improvements within the team.
• Promote high standards of professionalism, customer service and attention to detail.
• Maintain up-to-date knowledge of relevant procedures, controls and programme requirements applicable to the role.
• To deliver role responsibilities in line with AKG values and all relevant policies and procedures.
• Any other duties appropriate to the level of this role, for which the post-holder has the necessary training or experience.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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