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For Companies At a Glance
- Tasks: Manage IT operations, vendor relationships, and ensure smooth service delivery across the organisation.
- Company: Join AKG Group UK, a leader in IT solutions with a focus on innovation.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of IT management and make a real impact on organisational success.
- Qualifications: Experience in IT infrastructure, project management, and strong communication skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
Provide management and support for the organisation's IT infrastructure and operations across AKG (UK) EMPLOYMENT LTD and its component organisations. This includes overseeing vendor relationships and contracts, ensuring smooth IT operations and service delivery, managing the IT budget effectively, procuring and handling IT resources and logistics, managing IT assets, providing IT support services to users, and successfully implementing IT projects. The overall goal is to optimise IT performance, minimise downtime, and meet the organisation's technological needs and objectives.
Key Relationships/Interactions
- Internal: Information Technology – IT Infrastructure and Systems Manager, Delivery Systems Owner, Business Improvement Analyst and wider Team, Technical Data Manager, Departmental Leads
- External: Managed Service Provider, Internet Service Provider, Key Hardware / Software Suppliers
Key Responsibilities
- Vendor Management and Contract Administration: Managing relationships with vendors and ensuring that contracts are properly administered. This involves negotiating contracts, monitoring vendor performance, and resolving any issues that arise.
- IT Operations and Service Delivery: Overseeing the day-to-day operations of the IT department, ensuring that systems and networks are running smoothly and maintaining high levels of service delivery.
- IT Budget Management: Collaborating with key stakeholders to develop and monitor the IT budget, ensuring that resources are allocated effectively and efficiently.
- IT Procurement & Logistics: Involved in the procurement of hardware, software, and other IT equipment, assessing technology needs, researching vendors, and managing the logistics of acquiring and deploying IT assets.
- IT Asset Management: Tracking and managing IT assets throughout their lifecycle, maintaining an inventory of hardware and software, conducting audits, and ensuring compliance with licensing agreements.
- IT Support: Overseeing the IT support function, ensuring that end-users receive timely and effective technical assistance, establishing support procedures, and managing the help desk.
- IT Project Implementation: Playing a crucial role in the implementation of IT projects, collaborating with project managers, defining project scope and timelines, allocating resources, and monitoring progress.
Essential/Desirable Skills, Knowledge and Experience
- Microsoft 365 / Azure Technology Stack
- IT Infrastructure Management Experience
- Incident and Problem Management
- IT Service Management (ITSM)
- Team Leadership and Management
- IT Security and Compliance
- Vendor Management
- IT Project Management
- Disaster Recovery and Business Continuity
- IT Governance and Compliance
- Communication and Stakeholder Management
- Strong understanding of Cyber Essentials + and ISO27001 Security Standards
Compliance
It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.
IT Operations Manager employer: AKG
Contact Detail:
AKG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible sense of what you can bring to the table, especially in areas like IT operations and project management.
✨Tip Number 3
Prepare for interviews by researching the company and its IT infrastructure. Understand their challenges and think about how your experience with vendor management and IT service delivery can help them. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with vendor management, IT budget handling, and project implementation. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to managing IT operations and supporting users, as this will grab our attention.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills, especially with Microsoft 365, Azure, and IT service management. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at AKG
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Microsoft 365 and Azure technology stack. Brush up on your IT infrastructure management skills and be ready to discuss how you've handled incidents and problems in the past. This will show that you can hit the ground running.
✨Vendor Management Experience is Key
Prepare examples of how you've successfully managed vendor relationships and contracts. Be ready to talk about any negotiations you've led and how you’ve monitored vendor performance. This will demonstrate your ability to maintain smooth operations.
✨Budgeting Brilliance
Since managing the IT budget is a big part of the role, come prepared with insights on how you've previously developed and monitored budgets. Share specific instances where you allocated resources effectively to meet organisational needs.
✨Project Implementation Success Stories
Think of a few successful IT projects you've implemented and be ready to discuss them. Highlight your role in defining project scope, timelines, and resource allocation. This will showcase your project management skills and ability to deliver results.