Health Team Coordinator

The Health Team Coordinator plays a pivotal role in ensuring the smooth day-to-day operation of the Confident Futures service. Acting as the central point of coordination for participants and the multidisciplinary team, the postholder supports participant engagement, participant coordination, appointment management, operational administration and service facilitation, enabling Health and Employment Specialists to maximise time spent delivering personalised support. The Health Team Coordinator is often the first point of contact for participants and plays an important role in building confidence, maintaining engagement and reducing barriers to participation throughout the programme.

Key Relationships/Interactions

• Internal: Service Delivery Manager, Senior Health and Employment Specialist, Health and Employment Specialists, Inclusive Employment Advisor, Community Partnership Connector, Clinical Governance Lead, Claims Assistant, Multidisciplinary Team
• External: Participants, Jobcentre Plus Work Coaches, Community and Voluntary Organisations, Venue Providers, Healthcare Professionals, External Partners and Service Providers, Employers and Employer Networks

Key Responsibilities

• Coordinate the day-to-day operational support required by the Health and Employment Specialist team, ensuring participants receive a smooth and coordinated service throughout their journey.
• Act as a friendly and responsive point of contact for participants, supporting appointment arrangements, responding to routine enquiries and helping to maintain participant engagement between scheduled interventions.
• Where appropriate, contact participants who have missed appointments to encourage re-engagement and identify any practical barriers to attendance.
• Support the efficient operation of the Confident Futures service by coordinating participant allocations, scheduling appointments and ensuring key contractual milestones are met.
• Work closely with the Service Delivery Manager and Health and Employment Specialists to maintain well-managed caseloads, monitor diary capacity and facilitate changes to appointments when required.
• Assist with the coordination of Warm Handovers and ensure participants move smoothly through each stage of the programme.
• Maintain accurate participant records within the case management system, ensuring documentation is complete, up to date and compliant with contractual requirements.
• Support the collection of participant feedback, outcome measures and management information, assisting the wider team with quality assurance, reporting and audit activity to ensure the service operates efficiently.
• Provide practical support for the delivery of virtual wellbeing sessions, webinars and community-based activities by coordinating invitations, preparing resources, booking venues where required and managing attendance.
• Work alongside Health and Employment Specialists and the Community Partnership Connector to ensure activities are well organised and participants receive a positive experience.
• Maintain high standards of confidentiality, information governance and data quality at all times.
• Escalate safeguarding or participant welfare concerns promptly in line with organisational procedures and contribute to a culture of continuous improvement by identifying opportunities to enhance service delivery, participant experience and operational efficiency.

Essential Skills, Knowledge and Experience

• Educated to Level 3 or above in Business Administration, Health & Social Care, Customer Service, Public Services or another relevant discipline, or equivalent demonstrable experience.
• Experience providing administrative, coordination or participant support within health, wellbeing, employability, social care or community services.
• Experience managing appointments, diaries, referrals or caseload administration within a fast-paced environment.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks whilst maintaining accuracy and attention to detail.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with participants who may be anxious, disengaged or lacking confidence.
• Experience maintaining accurate records, case management systems and participant documentation.
• Good digital literacy, including Microsoft Office, Microsoft Teams and CRM or case management systems.
• Understanding of safeguarding, confidentiality, GDPR and professional boundaries.
• Ability to work independently whilst contributing effectively as part of a multidisciplinary team.
• Commitment to delivering high-quality, person-centred services aligned to the Social Model of Disability.

Desirable Skills, Knowledge and Experience

• Level 4 or above qualification in Health & Social Care, Business Administration, Public Health, Wellbeing or a related subject.
• Experience working within employability, vocational rehabilitation, public health or DWP-funded programmes.
• Experience coordinating virtual and face-to-face appointments, workshops or group sessions.
• Experience supporting participant engagement, reducing non-attendance and encouraging sustained participation.
• Knowledge of the Social Model of Disability and strengths-based approaches.
• Experience using outcome measurement tools such as the Wellbeing Star, SWEMWBS or similar wellbeing frameworks.
• Experience working collaboratively with healthcare professionals, community organisations and statutory agencies.
• Understanding of motivational interviewing, behaviour change principles or trauma-informed approaches.
• Experience supporting quality assurance, audit activity and contractual compliance.

Inclusive Recruitment and Accessibility

AKG UK is committed to creating an inclusive and accessible recruitment process. We welcome applications from candidates with a range of backgrounds, experiences and working styles. Candidates are encouraged to let us know if they require any reasonable adjustments during the recruitment process. Applicants do not need to meet every desirable criterion to apply; we are interested in relevant skills, potential and values alignment as well as direct experience.

Compliance

It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.