Claims & Compliance Officer in Birmingham

AKG UK Company:

AKG UK – Shared Services

Position Title:

Claims & Payments Officer

Role Status:

F/T

Delegated Authority Level:

8

Reports To:

Finance & Claims Manager

Roles Reporting to this Position:

None

Primary Purpose and Objectives:

To support the accurate and timely processing of claims and associated financial administration for a major employment programme, completing required checks and maintaining accurate records in accordance with agreed procedures, controls and service standards.

Key Relationships/Interactions

Internal

• Finance & Claims Manager
• Quality & Compliance colleagues
• Operations
• Employer Engagement
• Audit Team
• Shared Services

External

• Commissioners and funding bodies
• Employers, partners and stakeholders

Key Responsibilities

Claims Processing and Financial Administration

• Process allocated claims and associated information accurately and within agreed timescales.
• Complete required checks and processing activity in accordance with documented procedures, controls and service standards.
• Support reconciliations, payment administration and other financial activities associated with the claims process.
• Maintain relevant claims, payment and exception information accurately within agreed systems and records.
• Manage allocated workload effectively and contribute to team quality, productivity and timeliness targets.

Records, Evidence and Controls

• Maintain accurate, timely and audit-ready records to support programme, financial and assurance requirements.
• Ensure supporting information is complete, appropriately recorded and retained in line with agreed procedures.
• Apply required checks and controls consistently and maintain a clear and retrievable audit trail.
• Handle financial, payroll and personal information appropriately, securely and confidentially.

Queries, Exceptions and Escalation

• Identify missing, inconsistent or unusual information and raise queries through the agreed process.
• Escalate exceptions, potential errors or matters outside delegated authority promptly.
• Support the timely resolution of queries by providing clear and accurate information to relevant colleagues and stakeholders.

Collaboration and Service Delivery

• Work collaboratively with colleagues across Finance, Quality & Compliance, Operations, Employer Engagement, Audit and Shared Services to support the end-to-end process.
• Communicate professionally with employers, partners, commissioners and other stakeholders through agreed contact routes.
• Support internal reviews, external audits and assurance activity by providing accurate and accessible records when required.

Quality and Continuous Improvement

• Promote high standards of accuracy, professionalism and attention to detail.
• Contribute to improvements in the accuracy, efficiency and consistency of claims and payment processes.
• Identify recurring issues or areas of risk and raise these with the Finance & Claims Manager.
• Maintain up-to-date knowledge of relevant procedures, controls and programme requirements applicable to the role.
• To deliver role responsibilities in line with AKG values and all relevant policies and procedures.
• Any other duties appropriate to the level of this role, for which the post-holder has the necessary training or experience.

Essential/Desirable Skills, Knowledge and Experience

Essential

• Experience in a finance administration, claims, payments, payroll, accounts payable or similar processing environment.
• Strong attention to detail and numerical accuracy.
• Good organisational skills, with the ability to manage workload and meet deadlines.
• Good Excel and IT skills, with the ability to work accurately with financial and other structured data.
• Ability to follow documented processes and controls consistently.
• Clear written and verbal communication skills, with confidence raising queries where information is incomplete or unclear.
• Ability to handle confidential and sensitive information appropriately.
• A reliable, organised and collaborative approach to work.

Desirable

• Experience within employability, education, publicly funded provision or another regulated environment.
• Experience of claims, payments, reconciliations or funding administration.
• Experience supporting audit, assurance or compliance activity.
• Experience of payroll evidence, grants or employer reimbursement schemes.

Compliance

• It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.

Inclusive Recruitment and Accessibility

• AKG UK is committed to creating an inclusive and accessible recruitment process. We welcome applications from candidates with a range of backgrounds, experiences and working styles. Candidates are encouraged to let us know if they require any reasonable adjustments during the recruitment process. Applicants do not need to meet every desirable criterion to apply; we are interested in relevant skills, potential and values alignment as well as direct experience.