At a Glance
- Tasks: Manage and optimise delivery partner operations to ensure top-notch service and performance.
- Company: Join a dynamic organisation focused on impactful delivery and continuous improvement.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Travel across the region for site visits and performance reviews.
- Why this job: Be a key player in enhancing service quality and driving performance improvements.
- Qualifications: Experience in operational management and strong relationship-building skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
The post holder will be responsible for managing the overall operational delivery of AKGs Delivery Partners. This post requires strong management experience, preferably within a similar role and proven supply chain management, performance management, operational planning and organisational skills. Ensuring services are consistently delivered by partners to the highest standards meeting all performance and contractual requirements. Motivating, developing, and engaging partners to be flexible and high performing across their region, through the regular review of performance against contractual and financial targets and creating/implementing innovative approaches and solutions to performance challenges.
Key Relationships/Interactions
- Internal Delivery Partner Team
- Central support/shared services
- Senior Management Team
- Wider AKG business
- Internal Delivery Teams
- External Delivery Partners
- JCP and DWP
- Local provision suppliers
- Employers
- AKG support/signposting partners
Key Responsibilities
- Manage a network of Delivery Partners, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards.
- Ensure that Delivery Partners are managed in line with the Performance Management Framework.
- Work collaboratively with Continuous & Business Improvement Teams, Performance Excellence, BI, Audit & Risk, Employer Services and any internal stakeholders to bring about relevant improvements across the delivery partner network.
- Maintain auditable records of the contract management activities undertaken with Delivery Partners and provide evidence of adherence to governance and procedures for internal and external audits and accreditations.
- Manage the progression of providers onto and through the formal Performance Management process and other management processes, in line with contract processes as required.
- Attend, as a minimum, the Monthly Review Meetings of Delivery Partners, to review contractual performance and manage any underperformance.
- Manage the Review Cycle which will be tailored based on Risk.
- Drive the continuous improvement and capacity building of Delivery Partners by ensuring that appropriate performance improvement plans are in place and executed.
- Undertake re-profiling of expectations at least once a quarter to ensure accurate forecasting, targets and resources available for all Delivery Partners.
- Ensure that Delivery Partners are compliant with contractual requirements and minimum standards, and to drive improvements where required.
- Identify and address priority areas for performance and continuous quality improvement to be addressed as part of the Continuous Improvement Plan.
- Conduct observations and site visits to monitor quality of provision and services to participants.
- Manage Delivery Partners compliance risks as appropriate, working closely with the Compliance and Audit Team.
Essential/Desirable Skills, Knowledge and Experience
- A background of Operational or Supply Chain management experience (E)
- A strong track record of establishing and maintaining productive relationships with employer, partners, and stakeholders. (E)
- Highly organised and adept at optimal time management. (E)
- Able to quickly identify problems, think flexibly and resolve issues. (E)
- Significant experience of working in the employment and/or training sectors. (E)
- Proven track record of meeting and exceeding targets. (E)
- Knowledge of the local and regional labour market. (E)
- Experience of managing government and operational contracts. (D)
- Experience of applying performance management processes and frameworks, including managing underperformance. (E)
- Committed to respecting, valuing, and developing people.
- Financially astute.
- Good administration, IT and organisational skills with good experience of using MS office software.
- Ability to develop and maintain relationships at a strategic level.
- Planning and organisational skills.
- Attention to detail and an ability to work under pressure.
Compliance
It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.
Remote with travel across Leicestershire, Northamptonshire, Staffordshire, Warwickshire and Buckinghamshire.
Delivery Partner Manager employer: AKG UK
AKG is an exceptional employer that prioritises the development and engagement of its Delivery Partners, fostering a collaborative work culture that values innovation and performance excellence. With a strong focus on employee growth opportunities and a commitment to maintaining high service standards, employees can expect a supportive environment that encourages continuous improvement and professional development across the regions of Leicestershire, Northamptonshire, Staffordshire, Warwickshire, and Buckinghamshire.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Partner Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like AKG UK and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at AKG UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like AKG UK keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Delivery Partner Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to AKG UK:This is your chance to really connect with the team at AKG UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at AKG UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with AKG UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show AKG UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at AKG UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
