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For Companies At a Glance
- Tasks: Lead a team to enhance customer satisfaction and develop digital strategies.
- Company: A leading Product Experience company in the UK with a focus on innovation.
- Benefits: Flexible work-life balance, competitive salary, and various perks.
- Why this job: Make a real impact on customer success in a dynamic, international environment.
- Qualifications: Experience in B2B SaaS and strong communication skills; French is a plus.
- Other info: Opportunity to manage large international portfolios and grow your career.
The predicted salary is between 43200 - 72000 £ per year.
A leading Product Experience company in the UK is looking for a Senior Manager, Digital Customer Success to enhance customer satisfaction and retention. This role involves managing a team, developing digital strategies, and utilizing data insights to optimize the customer journey.
The ideal candidate will have experience in B2B SaaS and lead large international portfolios. Excellent communicative abilities in English are required, while knowledge of French is a bonus.
The company promotes a flexible work-life balance and various benefits.
Senior Manager, Global Digital Customer Success employer: Akeneo
Contact Detail:
Akeneo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Global Digital Customer Success
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and customer success strategies. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. The more we practice, the more confident we'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows our enthusiasm for the position. Plus, it keeps us on their radar!
We think you need these skills to ace Senior Manager, Global Digital Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager role. Highlight your B2B SaaS experience and any leadership roles you've had, as we want to see how you can enhance customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital customer success and how your strategies can optimise the customer journey. We love seeing your personality come through!
Showcase Your Data Skills: Since this role involves utilising data insights, be sure to mention any relevant experience you have with data analysis or digital strategy development. We want to know how you can leverage data to improve customer retention.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Akeneo
✨Know Your Digital Strategies
Make sure you brush up on the latest digital customer success strategies. Be ready to discuss how you've implemented these in previous roles, especially in B2B SaaS environments. This will show that you understand the nuances of enhancing customer satisfaction and retention.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams and driven results. Think about specific challenges you've faced and how you overcame them.
✨Data-Driven Insights Matter
Since the role involves utilising data insights, come prepared with examples of how you've used data to optimise the customer journey. Discuss any tools or methodologies you've employed to gather and analyse this data, as it will demonstrate your analytical skills.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, especially in English. If you know any French, don’t hesitate to sprinkle that in during the conversation; it could give you an edge!
