Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer satisfaction and develop digital strategies.
- Company: A leading Product Experience company in the UK with a focus on innovation.
- Benefits: Flexible work-life balance, competitive salary, and various perks.
- Why this job: Make a real impact on customer success in a dynamic, international environment.
- Qualifications: Experience in B2B SaaS and strong communication skills; French is a plus.
- Other info: Opportunity to manage large international portfolios and grow your career.
The predicted salary is between 43200 - 72000 £ per year.
A leading Product Experience company in the UK is looking for a Senior Manager, Digital Customer Success to enhance customer satisfaction and retention. This role involves managing a team, developing digital strategies, and utilizing data insights to optimize the customer journey.
The ideal candidate will have experience in B2B SaaS and lead large international portfolios. Excellent communicative abilities in English are required, while knowledge of French is a bonus.
The company promotes a flexible work-life balance and various benefits.
Senior Manager, Global Digital Customer Success in London employer: Akeneo
Contact Detail:
Akeneo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Global Digital Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to digital customer success. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you've delivered in previous roles. Use data to back up your claims, especially if you've improved customer satisfaction or retention.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Manager, Global Digital Customer Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager role. Highlight your B2B SaaS experience and any leadership roles you've had, as we want to see how you can manage a team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer satisfaction and how your digital strategies have made a difference in previous roles. Be genuine and let your personality come through.
Showcase Data-Driven Insights: Since this role involves utilising data insights, make sure to include examples of how you've used data to optimise customer journeys in the past. We love seeing candidates who can back up their claims with solid evidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Akeneo
✨Know Your Digital Strategies
Make sure you brush up on the latest digital customer success strategies. Be ready to discuss how you've implemented these in previous roles, especially in B2B SaaS environments. This will show that you understand the nuances of enhancing customer satisfaction and retention.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and achieved results together.
✨Data-Driven Insights Matter
Since the role involves utilising data insights, come prepared with examples of how you've used data to optimise the customer journey. Discuss specific metrics you tracked and how they influenced your strategies. This will highlight your analytical skills and strategic thinking.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. If you have any knowledge of French, don’t hesitate to sprinkle that in during the conversation—it could give you an edge!
