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- Tasks: Manage customer portfolios and drive software adoption with engaging strategies.
- Company: Join Akeneo, a leader in digital customer success, based in Greater London.
- Benefits: Flexible work environment, mental health support, and professional development budget.
- Other info: Remote-friendly role with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer satisfaction while growing your career.
- Qualifications: Fluent in French and English with 2+ years in sales or customer success.
The predicted salary is between 40000 - 50000 £ per year.
Akeneo is looking for a Digital Customer Success Manager to join their team in Greater London. In this role, you will manage a portfolio of mid-market customers, driving software adoption and customer satisfaction through scalable engagement strategies.
The ideal candidate speaks French and English fluently and has at least 2 years of experience in the software industry's sales or customer success sectors.
The position offers a flexible work environment and a comprehensive benefits package, including access to mental health support and a robust professional development budget.
Digital CS Manager—Remote‐Friendly Growth Role in London employer: Akeneo
Contact Detail:
Akeneo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital CS Manager—Remote‐Friendly Growth Role in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Akeneo on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Digital Customer Success Managers. We should also think about how our past experiences align with their needs—show them we’re the perfect fit!
✨Tip Number 3
Practice our pitch! We need to be ready to explain how we can drive software adoption and customer satisfaction. Let’s make it clear that we understand their goals and can help achieve them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our bilingual skills and relevant experience.
We think you need these skills to ace Digital CS Manager—Remote‐Friendly Growth Role in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Customer Success Manager role. Highlight your experience in software sales or customer success, and don’t forget to mention your language skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can drive software adoption for our mid-market customers. Keep it engaging and personal.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact. Use numbers and examples to show how you’ve improved customer satisfaction or driven engagement strategies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Akeneo
✨Know Your Stuff
Make sure you understand Akeneo's products and how they fit into the customer success landscape. Brush up on your knowledge of software adoption strategies and be ready to discuss how you've successfully driven customer satisfaction in your previous roles.
✨Showcase Your Bilingual Skills
Since fluency in both French and English is a must, prepare to demonstrate your language skills during the interview. You might be asked to switch between languages, so practice discussing your experience and ideas in both tongues to show you're comfortable and confident.
✨Engagement Strategies Are Key
Think about specific engagement strategies you've implemented in the past. Be ready to share examples of how you've tailored your approach to meet the needs of mid-market customers, as this will highlight your ability to drive software adoption effectively.
✨Emphasise Your Flexibility
With a remote-friendly role, it's important to convey your adaptability and self-motivation. Share experiences that showcase your ability to work independently while still collaborating effectively with teams, ensuring you align with their flexible work culture.