At a Glance
- Tasks: Build relationships with customers and drive software adoption for success.
- Company: Join Akeneo, a global leader in Product Information Management.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team culture with a focus on professional development.
- Why this job: Make a real impact by helping customers achieve their goals with innovative solutions.
- Qualifications: Fluency in Italian and English, plus a strong customer success background.
The predicted salary is between 36000 - 60000 £ per year.
Akeneo is a global leader in Product Information Management (PIM) and a company dedicated to delivering a product experience that guides consumers and professionals to the best purchase, anytime, anywhere. In a dynamic environment that empowers you to balance professional success with personal fulfillment, you will help our most valued customers achieve their goals by optimizing the use of our products and services.
Responsibilities
- Build strong relationships with key contacts at customer accounts, including C-level executives across business and IT.
- Drive the adoption of our software and identify opportunities for expansion.
- Develop prescriptive, customized success plans to help customers define, measure, and achieve success using Akeneo’s solutions.
- Engage customers in insightful ways, including delivering personalized, action-focused business reviews.
- Identify risks proactively and devise strategies to mitigate them, executing defined action plans.
- Achieve retention and growth targets by closing client renewals and identifying upsell and cross-sell opportunities with the sales team.
- Contribute to Akeneo’s customer success framework for customer lifecycle management and create tangible benefits and value for customers.
- Collaborate with the Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.
What we look for
- Fluency in Italian and English.
- Strong background in customer success.
Customer Success Manager - Italian Speaker in London employer: Akeneo
Akeneo is an excellent employer for Software Engineers, offering a dynamic work environment that prioritises innovation and collaboration. With a strong focus on employee growth through mentorship and cross-team projects, you will have the opportunity to advance your career while enjoying the flexibility of remote or hybrid work arrangements. The company's commitment to a customer-first mindset ensures that your contributions directly impact client satisfaction and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Italian Speaker in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Akeneo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Akeneo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Italian Speaker in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Akeneo:Your cover letter is your chance to shine! Tell us why you want to work at Akeneo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Akeneo!
How to prepare for a job interview at Akeneo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
