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For Companies At a Glance
- Tasks: Build relationships with customers and drive software adoption for success.
- Company: Join Akeneo, a global leader in Product Information Management.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers achieve their goals with innovative solutions.
- Qualifications: Fluency in Italian and English, plus a strong customer success background.
- Other info: Dynamic team culture with a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
Akeneo is a global leader in Product Information Management (PIM) and a company dedicated to delivering a product experience that guides consumers and professionals to the best purchase, anytime, anywhere. In a dynamic environment that empowers you to balance professional success with personal fulfillment, you will help our most valued customers achieve their goals by optimizing the use of our products and services.
Responsibilities
- Build strong relationships with key contacts at customer accounts, including C-level executives across business and IT.
- Drive the adoption of our software and identify opportunities for expansion.
- Develop prescriptive, customized success plans to help customers define, measure, and achieve success using Akeneo’s solutions.
- Engage customers in insightful ways, including delivering personalized, action-focused business reviews.
- Identify risks proactively and devise strategies to mitigate them, executing defined action plans.
- Achieve retention and growth targets by closing client renewals and identifying upsell and cross-sell opportunities with the sales team.
- Contribute to Akeneo’s customer success framework for customer lifecycle management and create tangible benefits and value for customers.
- Collaborate with the Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.
What we look for
- Fluency in Italian and English.
- Strong background in customer success.
Customer Success Manager - Italian Speaker in London employer: Akeneo
Contact Detail:
Akeneo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Italian Speaker in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Akeneo on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Akeneo’s products and customer success strategies. We want to show that we’re not just interested in the role, but also passionate about helping customers succeed with their solutions.
✨Tip Number 3
Practice our pitch! We should be ready to discuss how our past experiences align with the responsibilities of a Customer Success Manager. Let’s highlight our relationship-building skills and any successes in driving software adoption.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’d be a perfect fit for Akeneo.
We think you need these skills to ace Customer Success Manager - Italian Speaker in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've built strong relationships and driven adoption in previous roles. This will show us that you understand the importance of customer success.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with C-level executives and any relevant achievements that align with our responsibilities. We want to see how your background fits perfectly with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills. Remember, clarity is key in showcasing your qualifications!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it shows us that you're proactive and keen to join our team!
How to prepare for a job interview at Akeneo
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to build relationships with clients, especially C-level executives, and be ready to discuss strategies for driving software adoption and identifying upsell opportunities.
✨Showcase Your Language Skills
Since fluency in Italian and English is crucial, prepare to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Italian, so practice speaking about your experiences in both languages.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully helped customers achieve their goals. Be ready to share stories that highlight your ability to develop customised success plans and engage customers effectively, as this will show your practical experience in action.
✨Understand Akeneo’s Products
Familiarise yourself with Akeneo’s Product Information Management solutions. Knowing the ins and outs of their products will allow you to speak confidently about how you can help customers optimise their use and drive value from the software.
