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For Companies At a Glance
- Tasks: Help customers succeed by optimising their use of our innovative products.
- Company: Join Akeneo, a global leader in Product Information Management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on customer relationships and engagement.
- Why this job: Make a real impact by guiding customers to achieve their goals.
- Qualifications: Fluency in Spanish, French, and English with a background in customer success.
The predicted salary is between 50000 - 60000 £ per year.
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.
The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. You will manage a portfolio of strategic accounts, directly influencing retention and contributing to Akeneo’s customer‑first objective. You will guide customers on their post‑implementation journey, ensuring a positive experience, maintaining engagement over time and demonstrating value and clear ROI.
Responsibilities
- Build strong relationships with key contacts at customer accounts, including C‑level executives across business and IT.
- Drive adoption of our software and identify opportunities for expansion.
- Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions.
- Engage with customers in insightful ways, including delivering personalized, action‑focused business reviews.
- Understand signs of risk, proactively identify them, devise strategies to mitigate risk, and execute defined action plans.
- Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross‑sell opportunities with the sales team.
- Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers.
- Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.
What We Look For
- Fluency in Spanish, French, and English.
- Solid background in customer success.
Customer Success Manager (French/Spanish Speaker) in London employer: Akeneo
Contact Detail:
Akeneo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (French/Spanish Speaker) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Success Manager role, and don’t hesitate to ask for introductions to people at Akeneo or similar companies.
✨Tip Number 2
Prepare for those interviews by researching Akeneo inside out. Understand their products, values, and customer success strategies. This will help you tailor your answers and show that you’re genuinely interested in helping their customers thrive.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role. Focus on your ability to build relationships and drive software adoption, as these are key for a Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Akeneo team and contributing to their customer-first mission.
We think you need these skills to ace Customer Success Manager (French/Spanish Speaker) in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you can help our customers achieve their goals and create amazing experiences with our products.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in managing accounts and driving software adoption, as this will show us you're a perfect fit for the job.
Use Clear Examples: In your application, share specific examples of how you've built strong relationships with clients or tackled challenges in previous roles. This helps us understand your approach and how you can contribute to our customer-first objective.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Akeneo
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to build relationships with clients and drive software adoption. Be ready to discuss your previous experiences and how they relate to helping customers achieve their goals.
✨Show Off Your Language Skills
Since fluency in French and Spanish is a must, make sure you can comfortably switch between languages during the interview. Practice answering common interview questions in both languages to demonstrate your proficiency and confidence.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've identified risks or created success plans for clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Research Akeneo’s Products
Familiarise yourself with Akeneo’s Product Information Management solutions. Understand how they benefit customers and be prepared to discuss how you would help clients optimise their use of these products. Showing genuine interest in their offerings will set you apart.