Customer Success Manager in England

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer-first objective. You will guide customers on their post-implementation journey, ensuring they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI.

Responsibilities:

• Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT.
• Drive adoption of our software and identify opportunities for expansion.
• Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo's solutions.
• Engage with customers in insightful ways, including delivering personalised, action-focused business reviews.
• Understand the signs of risk and proactively identify it.
• Capable of devising strategies to mitigate risk and executing defined action plans.
• Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team.
• Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers.
• Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.

Qualifications:

• You speak Italian and English fluently.
• You have a solid background in customer success.