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For Companies At a Glance
- Tasks: Help customers succeed by optimising their use of our innovative products and services.
- Company: Join Akeneo, a global leader in Product Information Management with a customer-first approach.
- Benefits: Flexible working hours, generous leave, and a budget for personal development.
- Other info: Enjoy a hybrid work setup and a supportive, inclusive company culture.
- Why this job: Make a real impact by guiding customers to achieve their goals and drive product adoption.
- Qualifications: Fluency in French, Spanish, and English; experience in customer success or account management.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.
The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. You will manage a portfolio of strategic accounts, directly influencing retention and contributing to Akeneo’s customer‑first objective. You will guide customers on their post‑implementation journey, ensuring a positive experience, maintaining engagement over time and demonstrating value and clear ROI.
Responsibilities
- Build strong relationships with key contacts at customer accounts, including C‑level executives across business and IT.
- Drive adoption of our software and identify opportunities for expansion.
- Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions.
- Engage with customers in insightful ways, including delivering personalized, action‑focused business reviews.
- Understand signs of risk, proactively identify them, devise strategies to mitigate risk, and execute defined action plans.
- Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross‑sell opportunities with the sales team.
- Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers.
- Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.
What We Look For
- Fluency in Spanish, French, and English.
- Solid background in customer success, account management, or project management within the SaaS or tech industry.
- Expertise in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption, and digital transformation.
- Experience creating lasting, trusted relationships with customer contacts in different roles up to the C‑level.
- Strong track record in managing high‑value customer accounts, driving retention, and achieving growth targets.
Interview Process
- 30‑minute screening call with a member of our Talent Acquisition team.
- 60‑minute interview with the hiring manager to discuss the role and your experience in more detail.
- 30‑minute interview with the regional sales leader.
- 60‑minute interview that includes the presentation of a risk mitigation plan in front of the hiring manager and another member of the Customer Success organisation.
Life at Akeneo Work Environment
- Flexible working hours and a hybrid setup allowing 3‑4 days working from home and the option to work from anywhere for up to 30 days per year.
- UK: 25 days of annual leave.
- France: 34 days of annual leave and RTTs.
- Home Office & Commuting Allowance/Benefits: UK: £450 budget for home office and £80 monthly sustainable transportation allowance. France: €500 budget for home office and €45/month Sustainable Transportation Allowance or 50% discount on a public transportation pass.
- Meal vouchers (France only): 50% employer‑funded Swile card and €9.5 worth of meal vouchers per working day.
Inclusivity
- Generous Parental Leave: UK: 26 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, and up to 20 weeks of fully paid shared parental leave. Gradual return to work program is also available. France: 16 weeks of paid maternity leave and 4 weeks of paid leave for the second parent.
- Community & Support: 2 paid volunteering days annually and Employee Resource Groups dedicated to promoting diversity and inclusion.
Growth and Development
- Professional Development: £1,000/€1,000 annual budget for personal development and access to career pathing, internal mobility opportunities, and a Women in Leadership Programme.
- Comprehensive Onboarding: 8‑week onboarding program.
Wellbeing
- Health & Insurance: Company‑paid private medical insurance for you and eligible dependents.
- Financial Security: UK: Pension plan and group income protection and life cover for loved ones. France: Life insurance covering up to 5 years of salary and comprehensive income protection.
- Mental Health Support: Access to individual, confidential sessions with a mental health practitioner or coach of your choice.
For more information about benefits, contact our Talent Acquisition team.
Customer Success Manager (French/Spanish Speaker) employer: Akeneo
Contact Detail:
Akeneo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (French/Spanish Speaker)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in customer success roles. They can give you insider tips about the company culture and what it takes to succeed at Akeneo.
✨Tip Number 2
Prepare for your interviews by practising common questions related to customer success management. Think about how you would handle specific scenarios, like risk management or driving software adoption, and be ready to share your strategies.
✨Tip Number 3
Showcase your language skills! Since they’re looking for French and Spanish speakers, make sure to highlight your fluency during interviews. You could even prepare a few key points in those languages to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Manager (French/Spanish Speaker)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, especially in SaaS or tech, and show how your skills align with Akeneo's goals.
Showcase Your Language Skills: Since fluency in Spanish and French is a must, don’t forget to mention your language proficiency clearly. If you have any relevant experiences using these languages in a professional setting, make them stand out!
Demonstrate Your Relationship-Building Skills: In your application, share examples of how you've built strong relationships with clients, particularly at the C-level. This will show us that you understand the importance of engagement and retention in customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining Akeneo!
How to prepare for a job interview at Akeneo
✨Know Your Customer Success Strategies
Familiarise yourself with customer success frameworks and strategies, especially those relevant to SaaS. Be ready to discuss how you would create tailored success plans for clients, demonstrating your understanding of their unique needs.
✨Showcase Your Language Skills
Since fluency in French and Spanish is crucial, practice discussing your experience in these languages. Prepare to switch between them during the interview if necessary, showcasing your ability to communicate effectively with diverse clients.
✨Prepare for Risk Mitigation Scenarios
Anticipate questions about risk management and be prepared to present a risk mitigation plan. Think of real-life examples where you've identified risks and successfully implemented strategies to overcome them.
✨Build Rapport with Interviewers
Remember, building relationships is key in this role. Use the interview to connect with your interviewers by asking insightful questions about their experiences at Akeneo and sharing relevant anecdotes from your own career.