Account Manager

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We’re all about experience – from the best‑in‑class product we build to the inspiring environment we create for our employees. You’ll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Join us as an Account Manager, where you’ll play a pivotal role in expanding Akeneo’s presence within our key Mid‑Market and Enterprise customers. You’ll strategically drive upsell opportunities, secure retention, and ensure long‑term customer satisfaction! Reporting to the VP of Sales, you’ll be part of the North Europe sales team, known for its strong collaboration and collective success, where every contribution is recognised and celebrated. At Akeneo, we value autonomy and trust our employees to take ownership of their work, empowering you to make impactful decisions and shape your path. With Akeneo driving innovation in the Product Experience category, you’ll be joining us at an exciting time to help shape the future of this fast‑evolving industry!

Responsibilities

• Upsell and Cross‑Sell Opportunities: Spot and seize upsell and cross‑sell opportunities to maximise account value and align with customer needs.
• Strategic Account Planning: Develop and execute strategic account plans to secure long‑term partnerships with key Mid‑Market and Enterprise customers.
• Customer Relationship Management: Build and nurture trusted relationships with decision‑makers and C‑levels, ensuring customer satisfaction.
• Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.
• Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.
• Risk mitigation: Proactively address customer challenges to prevent churn and escalates critical issues to senior management when needed to ensure timely resolution.

Qualifications

• You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross‑sell opportunities in the mid‑market and enterprise segments in the B2B SaaS industry.
• You have a proven track record in expanding business across business units of a given group.
• You have experience leading contract negotiations.
• You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.
• You are familiar with the e‑commerce and martech space.
• You speak English fluently.

You don’t need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!

Interview process

• 30‑minute screening call with a member of our Talent Acquisition team.
• 45‑minute interview with the VP of Sales, Northern Europe.
• 1‑hour interview, including a presentation with the VP of Sales and two stakeholders.

Life at Akeneo

Work Environment

• Work‑Life Balance: Flexible working hours, and a hybrid setup allowing 3‑4 days working from home and enjoy 25 days of annual leave. Option to work from anywhere for up to 30 days per year.
• Home Office & Commuting Allowance: Enjoy a £450 budget to enhance your home office and an £80 monthly sustainable transportation allowance for eco‑friendly commuting.

Inclusivity

• Generous Parental Leave: Benefit from 26 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, and up to 20 weeks of fully paid shared parental leave. A gradual return to work programme is also available.
• Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.

Growth & Development

• Professional Development: Access a £1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme."
• Comprehensive Onboarding: Start on the right foot with an 8‑week onboarding program.

Wellbeing

• Health & Insurance: Receive company‑paid private medical insurance (Vitality Health) for you and eligible dependents.
• Financial Security: Benefit from a pension plan and protect your loved ones with group income protection and a group life cover.
• Mental Health Support: Access individual and confidential sessions with a mental‑health practitioner or coach of your choice.

For more information about benefits, don’t hesitate to contact our Talent Acquisition team.