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- Tasks: Provide top-notch IT support to staff across 31 care homes.
- Company: Join Akari Care, a leader in residential and nursing care services.
- Benefits: Enjoy a competitive salary, supportive team, and career growth.
- Why this job: Make a real difference by helping others with tech solutions.
- Qualifications: Customer-focused attitude and strong problem-solving skills required.
- Other info: Dynamic role with opportunities to learn and develop your IT skills.
The predicted salary is between 25000 - 35000 £ per year.
Akari Care provides residential and nursing care services to the elderly operating 31 homes nationally. Our internal Technology department is recruiting a First Line IT Support Engineer to report directly to the Head of IT. This role will be varied, challenging and rewarding. The First Line IT Support Engineer works closely with our outsourced IT partners to provide excellent, customer‑focussed IT support to 2000 staff across our network of 31 Care Homes and our Leeds Support Centre.
We welcome applications from applicants that have:
- An approachable, customer-first attitude
- Great communication skills – patient and polite
- A high level of technical aptitude and instincts
- Fantastic diagnostic and problem‑solving skills
- Good organisational skills
- Initiative, a self‑starter
Required Skills & Experience:
- Helpdesk environment and ticketing software
- Microsoft 365 admin
- Exchange admin
- Office 365 including Excel
Desirable Skills & Experience:
- Phone / VOIP / PBX admin
- Understanding of networks, IP, DNS, routers, wifi, printers
- Facilitating infrastructure work – access points, cabling, FTTP, SoGEA etc.
If you feel that you meet the criteria, and would like to be considered for the role please click the apply button, and upload your up to date CV for consideration. We look forward to hearing from you.
First Line IT Support Engineer in Leeds employer: Akari Care
Contact Detail:
Akari Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Support Engineer in Leeds
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those working at Akari Care. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We want you to show off that fantastic problem-solving ability and patient communication style!
✨Tip Number 3
Don’t forget to showcase your initiative! Think of examples where you’ve gone above and beyond in previous roles. This will help us see that self-starter attitude we’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Akari Care.
We think you need these skills to ace First Line IT Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see your customer-first attitude and technical skills shine through!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the First Line IT Support Engineer role. Share specific examples of your problem-solving skills and how you've provided excellent support in the past.
Show Off Your Communication Skills: Since great communication is key, make sure your application is clear and concise. We love a well-structured application that reflects your patient and polite nature!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Akari Care
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 and Exchange admin. Be ready to discuss your experience with helpdesk environments and ticketing software, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer-focused IT support, think of examples where you've gone above and beyond for a customer. Highlight your patient and polite communication style during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific IT issues. Prepare some real-life examples of problems you've solved, focusing on your diagnostic skills and how you approached each situation.
✨Demonstrate Initiative and Organisation
Be ready to talk about times when you've taken the initiative or organised tasks effectively. This shows that you're a self-starter who can manage their workload, which is crucial for supporting 2000 staff across multiple locations.
