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- Tasks: Manage estates communications, support care homes, and ensure compliance with safety standards.
- Company: Join Akari, a leading organisation dedicated to maintaining safe and compliant estates.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a fast-paced environment.
- Why this job: Make a real difference in ensuring the safety and satisfaction of care homes.
- Qualifications: Strong customer service skills, attention to detail, and effective communication abilities.
The predicted salary is between 30000 - 42000 £ per year.
The Estates Administrator will work closely with Akari’s Estate Managers and Maintenance Operatives, together with external contractors, in order to ensure that the Akari estate always remains safe and compliant. This role will report to the Director of Property and Procurement.
Overview of role and responsibilities:
- Daily management of Estates’ email inbox and estates management systems and dashboard
- First line telephone support to Akari’s care homes and external contractors
- Raise and allocate approved purchase orders and/or jobs to contractors via Akari’s estates management systems
- Escalation of significant issues to the Estates Managers
- Ensure external contractors provide timely responses to requests for quotations
- Ensure that jobs are completed on time and to deadline by contractors, following up with contractors and escalating to the Estates Managers if this is not the case
- Ensure that jobs are appropriately approved in line with Akari’s schedule of delegated authority levels
- Match contractor invoices to approved purchase orders
- Confirm Akari’s care homes are satisfied with works undertaken before closing down jobs
- Ensure contractor invoices are approved by the Estates Manager prior to passing to finance
- Ensure compliance certificates are uploaded to the estates management system on a timely basis, following up with contractors where this is not the case
- Provision of estates management information and KPIs to colleagues as required
- Ensure that Akari’s policies and procedures relating to safety and compliance are always adhered to
- Coding and processing purchase invoices in line with company policies
- Assist in preparation of monthly payment runs
Personal knowledge, skills & experience:
- Excellent front line customer service skills
- Ability to communicate effectively
- Possession of an excellent professional telephone manner
- High standard of personal motivation
- High standard of personal organisation
- Strong attention to detail
- Quick and accurate keyboard skills
- Competent Excel & Outlook skills
- Effective time management skills
- Ability to work effectively using own initiative or as part of a team
- An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain
- A flexible approach
- An ability to work to tight deadlines without compromising quality
- An ability to respond positively to working within a pressurised environment
Job Type: Full-time, Permanent
Salary: Competitive based on experience
Estates Administrator in Leeds employer: Akari Care Limited
Contact Detail:
Akari Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Akari. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Akari’s values and recent projects. This shows you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your customer service skills! Since this role involves front line support, think of scenarios where you might need to handle tricky situations and how you’d resolve them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Akari. Plus, it shows you’re tech-savvy and know how to follow instructions!
We think you need these skills to ace Estates Administrator in Leeds
Some tips for your application 🫡
Show Us Your Experience: When you're filling out your application, make sure to highlight any relevant experience you have that matches the role. We want to see how your past roles have prepared you for the Estates Administrator position, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible to make it easy for us to read through your skills and experiences.
Tailor Your Application: Make sure to tailor your application to fit the job description. Use keywords from the job listing to show us that you understand what we’re looking for and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Akari Care Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Estates Administrator inside out. Familiarise yourself with Akari’s estate management systems and the responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role requires excellent front-line customer service skills, be prepared to share examples from your past experiences. Think of specific situations where you’ve successfully handled customer queries or resolved issues, as this will demonstrate your ability to communicate effectively and maintain a professional telephone manner.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has led to successful outcomes. You might want to mention how you’ve managed invoices or ensured compliance in previous roles, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you’re not just interested in the job but also in how you can contribute to the team and improve processes.