ER Advisor

This field-based role as an ER Advisor will involve providing advice and guidance to managers across Akari Care's community of care homes. You will manage a caseload of employee relations matters, supporting the delivery of excellent leadership and care to staff and residents. With a focus on communication, attention to detail, and strong organisational skills, you will be a key point of contact for HR-related queries.

Akari Care is a leading provider of high-quality care and support services across the UK. With a strong focus on person-centred care, the organisation operates a network of residential and nursing homes, supporting older adults and those living with dementia. Akari Care is committed to investing in its employees and providing opportunities for development and progression.

Main duties include:

• Working with the Regional and Home Managers to support our community of homes and help Managers deliver excellent leadership and care to staff and residents.
• Coaching, mentoring, training, and supporting Home Managers across the Group.
• Being the main point of contact for providing advice and guidance to callers into the HR Department.
• Managing a small caseload of ER cases.
• Developing and maintaining relationships with colleagues across the business, including Leeds Support, Home Managers, and the Regional Management team.
• Ensuring the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff.
• Supporting on reducing sickness absence through active management of cases including short-term and long-term sickness.
• Supporting on meeting the Company's key performance indicators which relate to case work including sickness absence, grievance, investigations.
• Supporting with managing referrals to regulatory bodies where required.
• Escalating cases and/or seeking guidance from the HR Advisor(s) as and when required.
• Collating, analysing, and producing reports monthly where required.

The successful candidate:

• Can communicate effectively, verbally and in writing, to differing audiences.
• Can prepare accurate written correspondence, with a focus on attention to detail.
• Has a can-do attitude and the ability to exercise initiative.
• Possesses advanced keyboard skills with a high degree of accuracy and speed required in all tasks.
• Is able to prioritise tasks and manage conflicting demands on time and resources to deliver objectives.
• Demonstrates a high level of confidentiality.
• Possesses a good standard of IT systems, using Microsoft Word and Excel.
• Is able to work effectively alone and as part of a team.

Must Have/Desirable:

• Experience in providing expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of employee relations matters.
• Ability to interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law.
• Experience managing a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment.
• Previous experience within a care setting is advantageous but not essential.
• Willingness to travel, predominantly across the North East, with occasional national travel as required.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.