At a Glance
- Tasks: Support Japanese market operations, resolve technical issues, and ensure cloud security.
- Company: Join Akamai, a leader in cloud technology and digital experience.
- Benefits: Flexible work options, health support, and a focus on employee well-being.
- Other info: Dynamic environment with opportunities for mentorship and career growth.
- Why this job: Make a real impact in a global team while working with cutting-edge cloud technologies.
- Qualifications: Experience in cloud support, networking knowledge, and fluency in Japanese and English.
The predicted salary is between 50000 - 70000 £ per year.
Does working as a Cloud Support Engineer excite you? Would you like to work across diverse geographies, environments, cultures and technologies? If so, then come join AkaTec, our technical support team! Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high-tech tech, banking, airlines, to gaming, we ensure that their online businesses are fast, reliable, and protected.
Partner with the best
You will be the cornerstone of our support operations for the Japanese market, resolving critical technical issues, ensuring cloud system security acting as a vital bridge between our global operations and Japanese enterprise stakeholders. You will navigate the diverse expectations of the Japanese market, from the rigorous compliance of financial institutions to the high-velocity demands of the gaming industry.
As a Senior Cloud Support Engineer, you will be responsible for:
- Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security.
- Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing.
- Acting as the main contact to proactively analyze and solve technical issues.
- Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
- Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.
To be successful in this role you will:
- Have relevant experience in a similar Cloud Support role.
- Have an understanding of cloud provider ecosystems such as AWS, Azure, etc.
- Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies.
- Demonstrate experience with layer 3 and 4 technologies.
- Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
- Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.
About us
At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favourite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
- Cloud and Edge: Running apps closer to users for instant performance.
- Security: Neutralizing threats before they ever reach your data.
- Content Delivery: Scaling the world's biggest moments without a glitch.
- AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Senior Cloud Support Engineer employer: Akamai
Akamai is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible work environment tailored to individual needs. As a Senior Cloud Support Engineer, you will thrive in a dynamic culture that values collaboration and mentorship while engaging with diverse global clients, particularly in the Japanese market. With comprehensive benefits and a commitment to making a positive impact on the digital world, Akamai provides a rewarding and meaningful career path for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cloud Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Akamai values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Akamai might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Akamai!
✨Direct Apply to Akamai
Let's not forget to apply directly through the Akamai website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Cloud Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Akamai.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Akamai. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Akamai
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
