At a Glance
- Tasks: Support Japanese market operations, resolve technical issues, and ensure cloud security.
- Company: Join Akamai, a leader in cloud technology and digital experience.
- Benefits: Flexible work options, health support, and a focus on employee well-being.
- Other info: Dynamic environment with opportunities for mentorship and career growth.
- Why this job: Make a real impact in a global team while working with cutting-edge cloud technologies.
- Qualifications: Experience in cloud support, networking knowledge, and fluency in Japanese and English.
The predicted salary is between 50000 - 70000 € per year.
Does working as a Cloud Support Engineer excite you? Would you like to work across diverse geographies, environments, cultures and technologies? If so, then come join AkaTec, our technical support team! Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high-tech tech, banking, airlines, to gaming, we ensure that their online businesses are fast, reliable, and protected.
Partner with the best
You will be the cornerstone of our support operations for the Japanese market, resolving critical technical issues, ensuring cloud system security acting as a vital bridge between our global operations and Japanese enterprise stakeholders. You will navigate the diverse expectations of the Japanese market, from the rigorous compliance of financial institutions to the high-velocity demands of the gaming industry.
As a Senior Cloud Support Engineer, you will be responsible for:
- Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security.
- Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing.
- Acting as the main contact to proactively analyze and solve technical issues.
- Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
- Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.
To be successful in this role you will:
- Have relevant experience in a similar Cloud Support role.
- Have an understanding of cloud provider ecosystems such as AWS, Azure, etc.
- Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies.
- Demonstrate experience with layer 3 and 4 technologies.
- Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
- Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.
About us
At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favourite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
- Cloud and Edge: Running apps closer to users for instant performance.
- Security: Neutralizing threats before they ever reach your data.
- Content Delivery: Scaling the world's biggest moments without a glitch.
- AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Senior Cloud Support Engineer employer: Akamai
Akamai is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible work environment tailored to individual needs. As a Senior Cloud Support Engineer, you will thrive in a dynamic culture that values collaboration and mentorship while engaging with diverse global clients, particularly in the Japanese market. With comprehensive benefits and a commitment to making a positive impact on the digital world, Akamai provides a rewarding and meaningful career path for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cloud Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Akamai on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Global Support Team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss cloud ecosystems like AWS and Azure, as well as networking protocols. We want to see your expertise shine!
✨Tip Number 3
Show off your cultural understanding! Since you'll be working with Japanese clients, highlight any experience you have with Japanese business practices or language skills. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Akamai.
We think you need these skills to ace Senior Cloud Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Cloud Support Engineer role. Highlight your relevant experience with cloud technologies and networking protocols, as well as any specific achievements that showcase your problem-solving skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Akamai and how your skills align with the needs of the Japanese market. Don’t forget to mention your language proficiency!
Showcase Your Technical Skills:In your application, be sure to highlight your understanding of cloud provider ecosystems like AWS and Azure. Mention any hands-on experience you have with layer 3 and 4 technologies, as this will resonate well with us.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Akamai
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of cloud provider ecosystems like AWS and Azure. Be ready to discuss networking protocols such as TCP/IP, DNS, and HTTP/HTTPS. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved critical technical issues in the past. Think about times when you acted as a bridge between teams or clients, especially in high-pressure situations. This will demonstrate your ability to handle the diverse expectations of the Japanese market.
✨Cultural Context is Key
Since you'll be working closely with Japanese clients, it's essential to understand cultural nuances. Brush up on business etiquette and communication styles in Japan. This will help you build trust and rapport during the interview and show that you're serious about the role.
✨Practice Your Language Skills
As native fluency in Japanese is a must, make sure you're comfortable discussing complex technical concepts in both Japanese and English. Consider doing mock interviews with a friend or using language apps to refine your skills. This will help you feel more at ease when it comes time to communicate during the actual interview.
