At a Glance
- Tasks: Join a global team to provide advanced support for cutting-edge security solutions.
- Company: Akamai, a leader in digital security and cloud operations.
- Benefits: Competitive salary, career development, and opportunities for remote work.
- Other info: Explore diverse career paths and enhance your skills with various development programs.
- Why this job: Make a real impact by solving complex technical challenges in a dynamic environment.
- Qualifications: 5+ years in technical support with cloud solutions and strong troubleshooting skills.
The predicted salary is between 60000 - 75000 £ per year.
Job Description
Are you excited about working with cutting-edge technologies?
Would you like to work with our Zero Trust portfolio?
Join our Product Support Team
As a Product Support Engineer, you will join a small team of global technical experts providing advanced support and cloud operations for Akamai's Enterprise Security solutions, including our industry-leading Zero Trust Security platform.
You will play a key role in resolving complex technical issues and ensuring the reliability and success of our customers' environments.
Partner with the best
In this role, you will focus on delivering a cutting-edge suite of services to ensure the performance, reliability, and security of applications and networks for users of the Akamai Zero Trust platform.
You will work closely with strategic partners, Akamai TAC, Product Managers, Field/Sales Engineers, and Development Engineering to drive customer success.
As a Product Support Engineer, you will be responsible for
- Providing Tier 3 escalation support by analyzing, troubleshooting, and resolving complex technical issues across Akamai Zero Trust Platform.
- Resolving issues that were unable to be brought to resolution by lower support tiers
- Developing scripts and delivering custom solutions and workarounds to help partners and customers resolve complex technical challenges.
- Analyzing product bugs and working closely with R&D and Product Management to prioritize and schedule their fixes.
- Providing technical training and developing technical procedures and support documentation.
- Providing Pre-Sales and Post-Sales services.
- Representing the business unit as a Subject Matter Expert/Technical Lead in internal and external correspondence.
- Do What You Love
To be successful in this role you will
- Have 5+ years of experience in a technical support escalation role for a cloud-based solution.
- Have deep experience with the DNS client, server, and protocol, including DNS over HTTP/TLS.
- Have knowledge and experience working with a variety of authentication schemes, including SAML, Kerberos, NTLM, OIDC, and OAuth2.
- Have experience working with a variety of on-premise and cloud hypervisors such as VMware, Virtual Box, Nutanix, Hyper-V, AWS, Azure, Docker, and GCE.
- Demonstrate good understanding of HTTP/S and web technologies, with experience in troubleshooting using tools such as Wireshark, browser developer tools, Fiddler, and Kibana.
- Know common Microsoft server technologies such as Active Directory, Remote Desktop Services, and AD FS
- Have experience with security products (e. g. Firewall, Secure Web Gateway, Zero Trust Network Solutions), Linux, networking, scripting, and a solid understanding of TCP/IP.
- Can demonstrate a working knowledge of a variety of AI Learning Models.
- Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you.
The kind that can turn impossible into possible.
We're doing everything we can to make Akamai a great place to work.
A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it's important that you're able to build new skills, explore new roles, and try out different opportunities.
There are so many different ways to build your career at Akamai, and we want to support you as much as possible.
We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
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Product Support Engineer employer: Akamai Technologies
Akamai is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and employees are empowered to make a real impact. With a strong focus on professional development, team members have access to extensive growth opportunities and resources to enhance their skills in the fast-paced tech industry. Located in the UK, Akamai offers a unique chance to work with leading companies, contributing to cutting-edge digital solutions while enjoying a supportive environment that values diversity and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Akamai Technologies or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Akamai Technologies.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Akamai Technologies.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Akamai Technologies that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Akamai Technologies.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Akamai Technologies and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Akamai Technologies
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Akamai Technologies uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
