Customer Success Manager (Microsegmentation) - Remote

Technical Account Manager (Microsegmentation) – Remote

Join to apply for the Technical Account Manager (Microsegmentation) – Remote role at Akamai Technologies.

Are you excited to work with innovative security products? Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes? Join Guardicore (now Akamai Enterprise Security Group) with our cutting‑edge technology. We’re changing the way organizations manage their cloud and data center security. We’re looking for a TAM to work with our strategic customers in EMEA. The TAM is an expert familiar with the customer’s data center and specific deployment, instrumental in extracting value from the platform.

Responsibilities

• Being the main focal point for all Guardicore related issues from the customer perspective.
• Assisting with deployments, expansions, transitions, etc. of the Guardicore platform.
• Providing best‑practice guidance by recommending policies and features to configure and use.
• Aggregating support issues and working with Guardicore’s technical teams and the customer.
• Raising product related issues that should be examined by Guardicore’s Product team.

Qualifications

• Proven experience of B2B SaaS customer success or technical account management.
• Deep hands‑on experience with advanced Linux administration.
• Experience with automation tools such as Chef/Puppet/Salt/Ansible/etc.
• Thorough understanding of network and security protocols and troubleshooting on network devices and OSs.
• Understanding of managing, monitoring and troubleshooting complex distributed applications.
• Familiar with VMWare networking and vSphere.
• Proficiency in English, written and spoken. Additional languages are an advantage.

Work Flexibility

FlexBase, Akamai’s Global Flexible Working Program, is based on principles that help create the best workplace in the world. It gives employees the choice to work from home, the office, or both. We encourage you to discuss working options for this role with your recruiter.

Benefits

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

About Akamai

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences—helping billions of people live, work, and play every day. Our global, distributed compute platform brings applications closer to users and keeps threats farther away.

Akamai Technologies is an affirmatively action, Equal Opportunity Employer that values diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.