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- Tasks: Provide exceptional customer support and troubleshoot technical challenges in cloud computing.
- Company: Akamai powers and protects online experiences for billions globally.
- Benefits: Enjoy flexible working options, health benefits, and opportunities for personal growth.
- Why this job: Join a collaborative team that values diversity and makes a meaningful impact.
- Qualifications: Experience in technical support, understanding of cloud technologies, and strong communication skills required.
- Other info: Flexible working program allows 95% of employees to choose their work environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about providing exceptional customer support?
Do you enjoy troubleshooting and resolving technical challenges in cloud computing?
Join our Compute Support Team!
We handle the toughest Customer Support issues and share insights with other teams. Our focus is on continuously enhancing our technical skills to deliver an effortless and industry-leading support experience for our customers.
Partner with the best
You\’ll provide frontline support to enterprise customers and collaborate with our internal teams to address customer challenges.
As a Cloud Support Engineer, you will be responsible for:
- Providing direct & exceptional customer support to address their technical inquiries and challenges.
- Resolving technical issues – serving as an SME on both products and support processes.
- Owning incident response.
Do what you love
To be successful in this role you will:
- Have experience working directly with customers in a technical support engineer capacity.
- Understand fundamental customer support principles, including customer effort reduction, issue ownership, and intra-team communication.
- Possess a good understanding of: virtual machines, Kubernetes, distributed storage, networking, Linux administration.
- Demonstrate understanding of networks, DNS, Routing, Load balancing, Firewalls, and key protocols like HTTP, SSL/TLS and TCP/IP.
- Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
- Demonstrate aptitude for building trusted relationships with customers and team members
- Have experience troubleshooting networking issues using standard tools like MTR, tcpdump, and nmap.
Work in a way that works for you
FlexBase, Akamai\’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we\’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you\’ll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world\’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! #J-18808-Ljbffr
Cloud Support Engineer employer: Akamai Technologies
Contact Detail:
Akamai Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Familiarise yourself with cloud computing concepts and technologies, especially those mentioned in the job description like virtual machines, Kubernetes, and Linux administration. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your troubleshooting skills using standard tools like MTR, tcpdump, and nmap. Being able to showcase your hands-on experience with these tools can set you apart from other candidates and show that you're ready to tackle real-world challenges.
✨Tip Number 3
Prepare for behavioural interview questions by reflecting on past experiences where you've successfully resolved customer issues or collaborated with teams. Highlighting your ability to build trusted relationships will resonate well with the company's people-centric culture.
✨Tip Number 4
Engage with Akamai's social media channels to gain insights into their company culture and values. This will not only help you tailor your conversations during interviews but also show your enthusiasm for being part of their team.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Cloud Support Engineer. Familiarise yourself with key concepts like virtual machines, Kubernetes, and networking to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support roles. Mention specific instances where you've resolved customer issues or collaborated with teams to showcase your problem-solving skills.
Showcase Technical Skills: Clearly outline your technical skills related to cloud computing, networking, and Linux administration. Use specific examples to demonstrate your proficiency with tools like MTR, tcpdump, and nmap.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer support and your understanding of the company's values. Highlight how your skills align with their mission to provide exceptional service and support.
How to prepare for a job interview at Akamai Technologies
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of cloud computing concepts, especially virtual machines, Kubernetes, and networking. Be prepared to discuss how you've used these technologies in past roles or projects.
✨Demonstrate Customer-Centric Mindset
Since the role involves direct customer support, highlight your experience in resolving customer issues. Share specific examples where you successfully reduced customer effort and took ownership of a problem until it was resolved.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting techniques. Familiarise yourself with standard tools like MTR, tcpdump, and nmap, and be ready to explain how you've used them to diagnose and resolve networking issues.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating complex technical concepts in a way that is easy for non-technical customers to understand. This will demonstrate your ability to build trusted relationships with clients.
