At a Glance
- Tasks: Support cloud operations for the Japanese market and resolve critical technical issues.
- Company: Join AkaTec, a global leader in technical support with a diverse culture.
- Benefits: Health support, financial benefits, and a focus on work-life balance.
- Other info: Opportunity to mentor and collaborate with a global team.
- Why this job: Be a key player in enhancing customer experiences across various industries.
- Qualifications: Experience in Cloud Support, networking knowledge, and fluency in Japanese and English.
The predicted salary is between 50000 - 70000 € per year.
Does working as a Cloud Support Engineer excite you? Would you like to work across diverse geographies, environments, cultures and technologies? If so, then come join AkaTec, our technical support team! Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high-tech tech, banking, airlines, to gaming, we ensure that their online businesses are fast, reliable, and protected.
Partner with the best
You will be the cornerstone of our support operations for the Japanese market, resolving critical technical issues, ensuring cloud system security acting as a vital bridge between our global operations and Japanese enterprise stakeholders. You will navigate the diverse expectations of the Japanese market, from the rigorous compliance of financial institutions to the high-velocity demands of the gaming industry.
Responsibilities
- Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security.
- Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing.
- Acting as the main contact to proactively analyze and solve technical issues.
- Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
- Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.
To be successful in this role you will
- Have relevant experience in a similar Cloud Support role.
- Have an understanding of cloud provider ecosystems such as AWS, Azure, etc.
- Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies.
- Demonstrate experience with layer 3 and 4 technologies.
- Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
- Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.
Benefits at Akamai
We support your health, well-being, finances, and life beyond work. See our benefits.
Senior Cloud Support Engineer in London employer: Akamai Technologies GmbH
Akamai is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that embraces diversity across geographies and technologies. As a Senior Cloud Support Engineer, you will not only tackle critical technical challenges but also have the opportunity to mentor others, all while enjoying comprehensive benefits that support your health and financial stability. Join us in our mission to deliver outstanding customer experiences in the fast-paced Japanese market, where your expertise will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cloud Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at AkaTec on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Global Support Team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss cloud ecosystems like AWS and Azure, as well as networking protocols. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled complex technical issues in the past. This will demonstrate your ability to handle the challenges of supporting the Japanese market.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AkaTec.
We think you need these skills to ace Senior Cloud Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Cloud Support Engineer role. Highlight your relevant experience with cloud technologies and networking protocols, as well as any previous roles where you’ve supported clients in a technical capacity.
Showcase Your Language Skills:Since this role requires native fluency in Japanese and business-level English, don’t forget to showcase your language skills prominently. Mention any specific experiences where you’ve used both languages in a professional setting.
Highlight Problem-Solving Skills:In your application, emphasise your ability to analyse and resolve technical issues. Share examples of how you've tackled complex problems in the past, especially in high-pressure environments like finance or gaming.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Akamai Technologies GmbH
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of cloud provider ecosystems like AWS and Azure. Be ready to discuss specific technologies and protocols such as TCP/IP, DNS, and HTTP/HTTPS. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Cultural Awareness is Key
Since you'll be working closely with Japanese clients, understanding cultural nuances is crucial. Familiarise yourself with business etiquette in Japan and be prepared to demonstrate how you can navigate these expectations while providing top-notch support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved critical technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
✨Practice Your Language Skills
As native fluency in Japanese is a must, practice discussing technical concepts in both Japanese and English. This will help you communicate effectively during the interview and demonstrate your ability to bridge the gap between cultures.
