At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle service bookings efficiently.
- Company: Join a respected family-run business in Sheffield with a supportive culture.
- Benefits: Starting salary of £27k, OTE of £34k, plus training and career growth.
- Other info: Enjoy a friendly work environment with genuine opportunities for progression.
- Why this job: Be part of a thriving team and make a real impact in the automotive sector.
- Qualifications: Experience as an Automotive Service Advisor and strong communication skills required.
Aka Recruitment are excited to continue working with a fantastic family-run business to bring you this exciting Service Advisor position based at their Sheffield branch. Working Monday to Friday 8:00am to 5:30pm, along with 1 in 3 Saturday mornings, you will be rewarded with a basic salary starting at £27k and a realistic OTE of £34,000, alongside excellent training and long-term career prospects.
Job Duties Include:
- Deliver exceptional customer service both face-to-face and over the telephone.
- Book in vehicle services, repairs and MOT appointments efficiently.
- Liaise with customers regarding service requirements, warranty work and repair updates.
- Keep customers informed throughout every stage of the aftersales process, ensuring a first-class customer experience.
- Prepare accurate job cards and ensure all relevant customer and vehicle information is recorded correctly.
- Coordinate with the workshop to ensure work is completed efficiently and within agreed timescales.
- Provide quotations for servicing, repairs and additional work where required.
- Promote additional products and services where appropriate, maximising aftersales opportunities.
- Handle customer queries and resolve any issues in a professional and timely manner.
- Work closely with the Parts and Workshop teams to ensure smooth day-to-day operations.
- Ensure all manufacturer and dealership procedures are followed whilst maintaining accurate service records.
- Build lasting relationships with both new and existing customers, encouraging repeat business and customer loyalty.
Requirements:
- Previous experience as an Automotive Service Advisor is essential.
- Experience using Kerridge/CDK or Pinnacle dealer management systems is essential.
- Excellent customer service and communication skills.
- Professional and confident manner with the ability to build rapport with customers.
- Strong organisational skills with the ability to manage a busy workload.
- Ability to work effectively both independently and as part of a team.
- Good administration and IT skills with strong attention to detail.
- Full UK Driving Licence would be advantageous.
Reasons to Apply:
- Join a well-established and respected family-run business.
- Busy and successful Service Department with a strong customer base.
- Excellent manufacturer and in-house training opportunities.
- Friendly and supportive working environment.
- Genuine opportunities for career progression.
- Competitive salary with achievable bonus structure.
- Fantastic opportunity to develop your career within the automotive aftersales sector.
This is an excellent opportunity for an experienced Service Advisor looking to join a thriving and supportive dealership environment. If you enjoy delivering outstanding customer service and want to become part of a successful aftersales team, we'd love to hear from you. Please send your CV in confidence to us here at Aka Recruitment, job reference code is Aka3844.
Automotive Service Advisor in Sheffield employer: AKA The Recruitment Specialists
As a Senior Parts Sales Advisor in Matlock, you will join a leading company in the Automotive Industry that values its employees and fosters a supportive work culture. With a competitive salary and an attractive bonus structure, you will have the opportunity to thrive in a fantastic working environment while contributing to a team dedicated to excellent customer service and continuous growth.
Contact Details:
AKA The Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AKA The Recruitment Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AKA The Recruitment Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Service Advisor in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AKA The Recruitment Specialists:Your cover letter is your chance to shine! Tell us why you want to work at AKA The Recruitment Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AKA The Recruitment Specialists!
How to prepare for a job interview at AKA The Recruitment Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
