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- Tasks: Engage with customers, manage service documents, and upsell products.
- Company: Established dealership in Sheffield with a supportive team.
- Benefits: Competitive salary starting at £27k plus bonuses and incentives.
- Why this job: Join a forward-thinking business and make a real impact on customer service.
- Qualifications: Customer service skills and automotive experience preferred.
- Other info: Stable environment with opportunities for growth and development.
The predicted salary is between 23000 - 30000 £ per year.
A rare Service Advisor role with an expanding client in Sheffield. Working hours are Monday to Friday 8am to 5.30pm with 1 in 4 Saturday mornings. Salary is dependent on experience, generally starting at £27k with a strong OTE available on top.
Duties Include:
- Speaking and dealing with customers both face to face and over the phone
- Initiate service documents, job cards and update customer records on the Kerridge System
- Upselling of additional products to customers
- Liaising with customers to keep them updated on their vehicle
- Advising customers of costs of repairs and work to be undertaken
Requirements:
- Experience within the Automotive Service Advisor position is advantageous
- Knowledge of the Kerridge system is again advantageous
- Good customer service skills are a must
- High attention to detail and organisation skills are essential
Reasons to apply:
- Main dealership environment
- Good bonus structure on top
- Stability with an established business
This is an excellent opportunity to join a forward-thinking business that prides itself on the service provided to customers. To apply for this role, please send your CV through to us here at Aka Recruitment.
Service Advisor employer: AKA The Recruitment Specialists
Contact Detail:
AKA The Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of scenarios where you’ve provided excellent service. Be ready to share these examples during your chat.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows you’re engaged and keen to learn more about the role and the dealership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates like you who want to make a difference in the automotive world.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any previous experience in customer service or the automotive industry, and don’t forget to mention your familiarity with the Kerridge system if you have it!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit and how your skills can contribute to the team. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since this role is all about dealing with customers, make sure to showcase your customer service skills in your application. Share examples of how you've successfully handled customer interactions in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at AKA The Recruitment Specialists
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with the Kerridge system, as it’s a key part of the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer Service is Key
Since this role revolves around dealing with customers, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you’ve resolved issues or upsold products successfully. This will demonstrate your ability to connect with customers and enhance their experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for service advisors, such as how you handle difficult customers or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
Even though it’s a busy dealership environment, first impressions matter. Dress smartly and professionally to convey that you take the opportunity seriously. A polished appearance can set a positive tone for the rest of the interview.
