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- Tasks: Be the friendly face for customers needing vehicle servicing and repairs.
- Company: Join a reputable, family-run dealership with a strong customer service culture.
- Benefits: Earn a competitive salary with OTE up to £36,500 and enjoy a supportive environment.
- Other info: Enjoy long-term career development prospects in a dynamic team.
- Why this job: Make a real impact in a modern workshop while developing your career.
- Qualifications: Experience in main dealer roles and excellent customer service skills required.
AKA Recruitment are proud to bring you this Automotive Service Advisor role based in Preston. This is an exciting opportunity for a proactive, personable, and detail-driven individual to join a reputable Aftersales Department. You will be the friendly face and trusted point of contact for customers requiring vehicle servicing, repairs, or advice, guiding them through the entire journey from booking through to collection.
Working hours: Monday to Friday, 8:00am – 5:30pm, with a Saturday rota 8:30am – 12:30pm (normally 1 Saturday every 2 months).
Salary: An excellent basic salary of £29,700 is on offer, with a full OTE of up to £36,500.
Job Duties Include:
- Speaking and dealing with customers both face to face and over the phone
- Initiate service documents, job cards and update customer records on the Kerridge System
- Upselling of additional products to customers
- Liaising with Customers to keep them updated on their vehicle
- Advising customers of costs of repairs and work to be undertaken
Requirements:
- Main dealer experience is essential (VWG preferred)
- Knowledge of the Kerridge system is again advantageous
- Good Customer Service Skills is a must
- High attention to detail and organisation skills are essential
Reasons to apply for this role:
- Stable role within a reputable, family-run dealership
- Modern workshop facilities and supportive working environment
- Opportunity to work within a respected VWG franchise
- Long-term career development prospects
This is a great opportunity to join a rapidly growing, respected VWG dealership with excellent facilities and a strong customer service culture. To apply, please send your CV and our team will review your application as soon as possible.
Automotive Service Advisor in Preston employer: AKA The Recruitment Specialists
Contact Detail:
AKA The Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Preston
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an Automotive Service Advisor, you'll be the friendly face for customers. Role-play with a friend or family member to get comfortable with discussing services and upselling products.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up after applying!
We think you need these skills to ace Automotive Service Advisor in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Automotive Service Advisor role. Highlight your customer service skills and any relevant experience with the Kerridge system to catch our eye!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to show us your personality and explain why you’re the perfect fit for our team. Mention your proactive approach and detail-driven mindset.
Showcase Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate how you’ve effectively dealt with customers in the past, whether face-to-face or over the phone. We love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at AKA The Recruitment Specialists
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding vehicle servicing and repairs. Familiarise yourself with the Kerridge system if you can, as it’s a key part of the role. Being able to speak confidently about these topics will impress your interviewers.
✨Show Off Your People Skills
As an Automotive Service Advisor, you'll be the friendly face for customers. Practice your communication skills and think of examples where you've provided excellent customer service. Be ready to demonstrate how you handle difficult situations or complaints with a positive attitude.
✨Prepare for Role-Play Scenarios
Interviews for this position may include role-play scenarios where you’ll need to interact with a 'customer'. Prepare by thinking about how you would guide someone through the service process, from booking to collection. This will show your proactive approach and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.