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For Companies At a Glance
- Tasks: Lead a busy automotive service department and ensure exceptional customer satisfaction.
- Company: Join a well-established dealership group in the heart of Wakefield.
- Benefits: Enjoy a competitive £55,000 package and career progression opportunities.
- Why this job: Make a real impact by driving performance in a high-performing service team.
- Qualifications: Experience in automotive management and a passion for customer service.
- Other info: Dynamic environment with a focus on leadership and team motivation.
The predicted salary is between 44000 - 66000 £ per year.
Aka Recruitment is currently recruiting for an experienced Automotive Service Manager to lead a busy motor trade service department in Wakefield. This is an excellent opportunity for a driven Motor Trade Service Manager / Aftersales Manager to join a well-established dealership and take ownership of the aftermarket service operation.
The Role – Automotive Service Manager
As Service Manager, you will be responsible for the day-to-day management of the automotive service department, ensuring efficient workshop performance, exceptional customer satisfaction, and strong commercial results.
Key responsibilities include:
- Managing the service department operations within a busy automotive dealership
- Leading, coaching, and motivating service advisors and workshop technicians
- Monitoring workshop productivity, efficiency, and profitability
- Ensuring high levels of customer service and CSI scores
- Overseeing vehicle servicing, repairs, and maintenance processes
- Managing service bookings, workflow, and workshop scheduling
- Ensuring compliance with motor trade and manufacturer standards
- Driving service department revenue, upsell opportunities, and retention
Automotive Service Manager – Requirements
To succeed in this role, you will ideally have:
- Proven experience as an Automotive Service Manager / Aftersales Manager / Service Team Leader
- Strong background in the motor trade or automotive dealership environment
- Experience managing workshop operations and service teams
- A strong focus on customer satisfaction and service excellence
- Excellent leadership, communication, and organisational skills
- A hands-on management style with the ability to drive performance
Package
£55,000 total package
Opportunity to lead a high-performing automotive service department
Join a well-established dealership group
Career progression within the motor trade sector
About aka Recruitment
Aka Recruitment has been a trusted recruitment agency since 2001, specialising in Motor Trade and Commercial recruitment. With over 30 years of combined recruitment experience, we provide a personalised recruitment service connecting talented professionals with leading employers across the UK automotive industry.
Interested? Apply now or contact aka Recruitment for a confidential conversation about this Automotive Service Manager opportunity in Wakefield.
Automotive Service Manager in Leeds employer: AKA The Recruitment Specialists
Contact Detail:
AKA The Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for an Automotive Service Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the dealership and its service department. Understand their values, customer service approach, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership skills! As a Service Manager, you'll need to motivate and manage a team. Think of examples from your past experiences where you've successfully led a team or improved service operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job in the motor trade!
We think you need these skills to ace Automotive Service Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automotive Service Manager role. Highlight your experience in managing service departments and any achievements that showcase your leadership skills. We want to see how you can drive performance and customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've led teams and improved workshop efficiency. Remember, we love a good story!
Showcase Your Customer Focus: Since customer satisfaction is key in this role, make sure to emphasise your commitment to exceptional service. Include any metrics or feedback that demonstrate your success in enhancing customer experiences. We want to know how you keep customers happy!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and ensures your application lands right where it needs to be. Let’s get you on board with us at StudySmarter!
How to prepare for a job interview at AKA The Recruitment Specialists
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's services. Familiarise yourself with common workshop processes, customer service standards, and any recent trends in the motor trade that could impact the role.
✨Showcase Your Leadership Skills
As an Automotive Service Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific situations where your leadership made a difference in performance or customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a busy workshop or resolving a customer complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your genuine interest in the role and the dealership. You might ask about their approach to customer satisfaction or how they measure workshop efficiency.