At a Glance
- Tasks: Handle customer calls, process orders, and resolve complaints efficiently.
- Company: Join a family-run business with a fun and friendly atmosphere.
- Benefits: Starting salary of £26,789, Monday to Friday hours, and great progression opportunities.
- Other info: Enjoy a vibrant work environment with supportive colleagues.
- Why this job: Be part of an expanding team and make a real difference in customer service.
- Qualifications: Experience in customer service is essential; manufacturing knowledge is a plus.
Aka Recruitment are proud to be working with a longstanding and expanding client of ours in Huddersfield. We are currently supporting this business as they look to recruit a Customer Service Advisor with Sales duties. Working hours are Monday to Friday 8.30am to 5pm with no weekends involved, salary basic will be starting at £26,789.
Job Duties Include:
- Call handling dealing with both new and existing customers
- Processing orders with customers over the phone
- Liaise with production department for any additional queries
- Dealing with customer complaints, resolving these in a fast and efficient manner
- Using internal systems to keep records and documents up to date
Requirements:
- Experience within a Customer Service Advisor role is essential
- Knowledge of the Manufacturing industry is advantageous but not essential
- A professional approach and good customer service skills is a must
- A good attention to detail is a must for this role
Reasons to apply:
- Family Run business
- Fun and friendly staff environment
- Great progression within the role
This is a rare and fantastic opportunity to join an expanding family run business and help them provide professional customer service at all levels. This company provides a fun and vibrant working environment and they are delighted to promote this Customer Service and Sales Advisor position following a superb business year. For more information and to apply for this role please send your CV in confidence to us here at aka Recruitment, job reference for this role is Aka3821.
Customer Service/Sales Advisor in Huddersfield employer: AKA The Recruitment Specialists
Join a thriving family-run business in Huddersfield, where you'll enjoy a supportive and vibrant work culture that prioritises employee well-being and professional growth. With no weekend shifts and a competitive salary starting at £26,789, this role offers a unique opportunity to develop your customer service and sales skills in a fun environment, while being part of a team that values collaboration and excellence.
Contact Details:
AKA The Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Sales Advisor in Huddersfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AKA The Recruitment Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AKA The Recruitment Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service/Sales Advisor in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AKA The Recruitment Specialists:Your cover letter is your chance to shine! Tell us why you want to work at AKA The Recruitment Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AKA The Recruitment Specialists!
How to prepare for a job interview at AKA The Recruitment Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
