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- Tasks: Engage with customers, manage service documents, and upsell products in a dynamic dealership.
- Company: Established dealership in Doncaster with a focus on customer service.
- Benefits: Competitive salary starting at £30k plus bonuses, Monday to Friday hours.
- Why this job: Join a forward-thinking team and make a real impact in customer service.
- Qualifications: Experience as a Service Advisor and strong customer service skills required.
- Other info: Enjoy stability and growth opportunities in a busy dealership environment.
The predicted salary is between 30000 - 42000 £ per year.
A ka Recruitment are continuing to work with an expanding client of ours to bring you this rare Senior Service Advisor role. Working with a busy team you will benefit from great company incentives, within an established Dealership based in Doncaster. Working hours are Monday to Friday 8am to 5.30pm with 1 in 3 Saturday mornings, salary basic starts at £30k with a strong bonus on top.
Duties Include:
- Speaking and dealing with customers both face to face and over the phone
- Initiate service documents, job cards and update customer records on the Kerridge System
- Upselling of additional products to customers
- Liaising with Customers to keep them updated on their vehicle
- Advising customers of costs of repairs and work to be undertaken
Requirements:
- Experience within the Automotive Service Advisor position is advantageous
- Knowledge of the Kerridge system is again advantageous
- Good Customer Service Skills is a must
- High attention to detail and organisation skills are essential
Reasons to apply:
- Main Dealership Environment
- Good Bonus structure on top
- Stability with an established business
This is an excellent opportunity to join a forward thinking business who pride themselves on the service that they provide to their customers. To apply for this role please send your CV through to us, job reference for this role is Aka3731.
Senior Service Advisor in Doncaster employer: AKA The Recruitment Specialists
Contact Detail:
AKA The Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Senior Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Advisors and practice your responses. Highlight your customer service skills and any experience with the Kerridge system, as these will be key in impressing your potential employer.
✨Tip Number 3
Show off your personality! When you get the chance to meet face-to-face or chat over the phone, let your enthusiasm for the role shine through. Employers love candidates who are not only qualified but also genuinely excited about the opportunity.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Senior Service Advisor position. Plus, it shows you're serious about joining a forward-thinking business that values great service.
We think you need these skills to ace Senior Service Advisor in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Service Advisor role. Highlight your customer service skills and any experience with the Kerridge system, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for customer service and how you can contribute to our established dealership.
Showcase Your Experience: When detailing your work history, focus on your achievements in previous roles. If you've upsold products or improved customer satisfaction, let us know! We love seeing how you’ve made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity with our expanding client.
How to prepare for a job interview at AKA The Recruitment Specialists
✨Know Your Stuff
Make sure you brush up on your knowledge of the Kerridge system and any relevant automotive service processes. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this role heavily relies on strong interpersonal skills.
✨Show Your Organisational Skills
Since attention to detail and organisation are essential, be ready to discuss how you manage your workload. You might want to share strategies you use to keep track of multiple tasks or customer requests efficiently.
✨Be Ready to Upsell
Think about how you can effectively upsell additional products or services. Prepare some ideas on how you would approach this in a way that feels natural and beneficial to the customer, as this could be a key part of your role.