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- Tasks: Lead a dynamic Front of House team and enhance customer experiences.
- Company: Join a reputable, family-run dealership with a strong service culture.
- Benefits: Competitive salary up to £42,300, modern facilities, and career growth opportunities.
- Other info: Enjoy a supportive environment with long-term career development prospects.
- Why this job: Make a real impact in a respected dealership while developing your leadership skills.
- Qualifications: Experience in automotive aftersales leadership and a passion for customer service.
Aka Recruitment are proud to bring you this Front of House Manager role based in Colne. This is an exciting opportunity to lead a respected main dealership Front of House team and support the growth of the Aftersales department. We are seeking a high-performing individual to manage and develop the operation, delivering financial and operational targets while ensuring an excellent customer experience at all times.
Working hours: Monday to Friday, 8:30am – 5:30pm.
Salary: £35,000 basic, with a full OTE of up to £42,300 per year.
Job Duties Include:
- Lead and manage the Aftersales Front of House team (Service Advisors, booking coordinators & reception team)
- Drive customer satisfaction and retention, delivering a premium Simpsons Skoda experience
- Monitor and improve KPIs including labour sales, parts sales, upsell performance, and Customer Satisfaction
- Coach, motivate and develop the team to achieve individual and departmental targets
- Oversee daily operational performance and customer flow
- Handle escalated customer concerns professionally and effectively
- Work closely with the Workshop Controller and Parts Advisor to maximise efficiency
- Support the Group Aftersales Manager in budgeting, forecasting and departmental planning
- Ensure full compliance with Skoda brand standards and processes.
Requirements:
- Proven experience in an automotive aftersales/service advisor leadership role
- Strong understanding of aftersales KPIs and commercial drivers
- Excellent leadership, coaching and communication skills
- A customer-first mindset with a passion for delivering excellence
- Ability to manage performance and drive accountability
- Organised, process-driven and commercially aware
Reasons to apply for this role:
- Stable role within a reputable, family-run dealership
- Modern workshop facilities and supportive working environment
- Opportunity to work within a respected VWG franchise
- Long-term career development prospects
This is a great opportunity to join a rapidly growing, respected dealership with excellent facilities and a strong customer service culture. To apply, please send your CV and our team will review your application as soon as possible.
Front of House Manager in Colne employer: AKA The Recruitment Specialists
Contact Detail:
AKA The Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Colne
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about opportunities at dealerships. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and think of examples from your past experience that showcase your leadership and problem-solving skills. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front of House Manager in Colne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in aftersales and leadership, and don’t forget to mention any KPIs you've successfully managed. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can enhance the Simpsons Skoda experience. We love seeing candidates who can connect their personal values with our company culture.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and meet financial targets. Numbers speak volumes, so if you’ve improved KPIs or led successful projects, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at AKA The Recruitment Specialists
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the aftersales department. Be ready to discuss how you've driven customer satisfaction and retention in previous roles, as well as any specific targets you've met or exceeded.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached or motivated your team to achieve targets, and be ready to share these stories during the interview.
✨Customer-Centric Mindset
Demonstrate your passion for delivering excellent customer service. Have a few anecdotes ready that highlight how you've handled escalated customer concerns effectively, ensuring a positive outcome.
✨Align with Company Values
Research the dealership's culture and values, especially their commitment to customer service. Be prepared to explain how your personal values align with theirs and how you can contribute to maintaining their strong customer service culture.