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For Companies At a Glance
- Tasks: Engage with customers, manage service documents, and upsell products.
- Company: Join a forward-thinking automotive business in Bolton with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for career growth.
- Why this job: Be part of a dynamic team in a stable environment focused on excellent customer service.
- Qualifications: Experience as an Automotive Service Advisor and knowledge of the Kerridge system are essential.
- Other info: Full-time role with potential to advance into management.
The predicted salary is between 24000 - 30000 £ per year.
Ak a Recruitment are excited to continue working with a fantastic dealership group to bring you this Service Advisor position. Working at their state of the art site in Huddersfield you will be joining a fantastic family run business Job Duties Include: Dealing with Customer both face to face and over the phone Booking in Services, answering queries about parts and any Warranty work Provide the aftersales support for all customers keeping them updated at each step Working well within a team Requirements: Experience within the Automotive Service Advisor role is essential Knowledge of Kerridge/Pinnacle systems is also essential You must have a professional manner and excellent customer service skills Reasons to apply for the role: Working for a Family run Business Excellent busy Service Department Superb training available This is a fantastic chance to be part of a fun, busy and vibrant service department within the Automotive trade. You will be working Monday to Friday 8am to 5.30pm along with 1 in 3 Saturday mornings up until lunchtime. Working closely with the Aftersales Manager you will be providing excellent customer service and be professional at all times. Salary basic is starting at £29k with an OTE on top of this hitting £35k. To apply for this role please send your CV in confidence to us here at Aka Recruitment, job reference for this position is Aka3692
Automotive Service Advisor employer: AKA The Recruitment Specialists
Contact Detail:
AKA The Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the Kerridge system before your interview. If you have experience using it, be ready to discuss specific instances where you utilised it effectively in your previous roles.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully handled difficult customer interactions in the past. This will show your potential employer that you can maintain a positive relationship with clients.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service and their business model will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss upselling techniques you've used in the past. Think of specific products or services you successfully recommended to customers and how it benefited both them and the business.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Automotive Service Advisor. Emphasise your customer service skills and any familiarity with the Kerridge system, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to provide excellent customer service. Mention specific examples of how you've successfully upsold products or managed customer relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your attention to detail and organisational skills. These are essential for managing service documents and keeping customer records updated, which are crucial parts of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for this role.
How to prepare for a job interview at AKA The Recruitment Specialists
✨Know Your Automotive Knowledge
Brush up on your knowledge of automotive services and repairs. Be prepared to discuss common issues vehicles face and how you would advise customers on these matters. This will show your expertise and confidence in the role.
✨Familiarise Yourself with the Kerridge System
Since knowledge of the Kerridge system is advantageous, take some time to learn about its functionalities. If you have experience using it, be ready to share specific examples of how you've utilised it in previous roles.
✨Demonstrate Excellent Customer Service Skills
Prepare to showcase your customer service skills during the interview. Think of examples where you successfully handled difficult customers or upsold products, as this role heavily relies on effective communication and relationship-building.
✨Highlight Your Organisational Skills
Given the importance of attention to detail and organisation in this role, come equipped with examples of how you've managed multiple tasks efficiently. Discuss any systems or methods you use to stay organised in a busy environment.
