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For Companies At a Glance
- Tasks: Engage with customers, manage service documents, and upsell products.
- Company: Join a forward-thinking automotive business in Bolton with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for career growth.
- Why this job: Be part of a dynamic team in a stable environment focused on excellent customer service.
- Qualifications: Experience as an Automotive Service Advisor and knowledge of the Kerridge system are essential.
- Other info: Full-time role with potential to advance into management.
The predicted salary is between 24000 - 30000 £ per year.
A ka Recruitment are excited to be working with a new client of ours to bring you this Service Advisor role based in Bolton. Working Monday to Friday 8am to 5:30pm with 1 in 2 Saturday mornings, this role . The salary basic ranges between 28-30k, depending on experience, with a good OTE available on top! Duties Include:
- Speaking and dealing with customers both face to face and over the phone
- Initiate service documents, job cards and update customer records on the Kerridge System
- Upselling of additional products to customers
- Liaising with Customers to keep them updated on their vehicle
- Advising customers of costs of repairs and work to be undertaken
Requirements:
- Experience within the Automotive Service Advisor position is essential
- Knowledge of the Kerridge system is again advantageous
- Good Customer Service Skills is a must
- High attention to detail and organisation skills are essential
Reasons to apply:
- Main Dealership Environment
- Good Bonus structure on top
- Stability with an established business
This is an excellent opportunity to join a forward thinking business who pride themselves on the service that they provide to their customers. This is a full time permanent position with prospects to develop to management. Working with a busy team you will benefit from great company incentives. To apply for this role please send your CV in confidence to us here at aka Recruitment!
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Automotive Service Advisor employer: AKA The Recruitment Specialists
Contact Detail:
AKA The Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the Kerridge system before your interview. If you have experience using it, be ready to discuss specific instances where you utilised it effectively in your previous roles.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully handled difficult customer interactions in the past. This will show your potential employer that you can maintain a positive relationship with clients.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service and their business model will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss upselling techniques you've used in the past. Think of specific products or services you successfully recommended to customers and how it benefited both them and the business.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Automotive Service Advisor. Emphasise your customer service skills and any familiarity with the Kerridge system, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to provide excellent customer service. Mention specific examples of how you've successfully upsold products or managed customer relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your attention to detail and organisational skills. These are essential for managing service documents and keeping customer records updated, which are crucial parts of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for this role.
How to prepare for a job interview at AKA The Recruitment Specialists
✨Know Your Automotive Knowledge
Brush up on your knowledge of automotive services and repairs. Be prepared to discuss common issues vehicles face and how you would advise customers on these matters. This will show your expertise and confidence in the role.
✨Familiarise Yourself with the Kerridge System
Since knowledge of the Kerridge system is advantageous, take some time to learn about its functionalities. If you have experience using it, be ready to share specific examples of how you've utilised it in previous roles.
✨Demonstrate Excellent Customer Service Skills
Prepare to showcase your customer service skills during the interview. Think of examples where you successfully handled difficult customers or upsold products, as this role heavily relies on effective communication and relationship-building.
✨Highlight Your Organisational Skills
Given the importance of attention to detail and organisation in this role, come equipped with examples of how you've managed multiple tasks efficiently. Discuss any systems or methods you use to stay organised in a busy environment.
