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- Tasks: Engage with customers, manage service documents, and upsell products.
- Company: Established dealership in Sheffield with a supportive team.
- Benefits: Starting salary of £27k plus bonuses, Monday to Friday hours.
- Why this job: Join a forward-thinking business and make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Advisor and strong customer service skills.
- Other info: Great career stability and opportunities for growth.
The predicted salary is between 27000 - 37800 £ per year.
Overview: Aka Recruitment are continuing to work with an expanding client of ours to bring you this rare Service Advisor role. Working with a busy team you will benefit from great company incentives, within an established Dealership based in Sheffield. Working hours are Monday to Friday 8am to 5.30pm with 1 in 4 Saturday mornings. Salary is dependent on experience but would generally be starting at £27k with a strong OTE available on top.
Responsibilities:
- Speaking and dealing with customers both face to face and over the phone
- Initiate service documents, job cards and update customer records on the Kerridge System
- Upselling of additional products to customers
- Liaising with customers to keep them updated on their vehicle
- Advising customers of costs of repairs and work to be undertaken
Requirements:
- Experience within the Automotive Service Advisor position is advantageous
- Knowledge of the Kerridge system is advantageous
- Good customer service skills is a must
- High attention to detail and organisational skills are essential
Reasons to apply:
- Main Dealership Environment
- Good bonus structure on top
- Stability with an established business
This is an excellent opportunity to join a forward thinking business who pride themselves on the service that they provide to their customers. To apply for this role please send your CV through to us here at Aka Recruitment.
Service Advisor in Sheffield employer: Aka Recruitment
Contact Detail:
Aka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Sheffield
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of scenarios where you’ve provided excellent service. Be ready to share these examples during your chat.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the dealership. This shows that you’re engaged and keen to learn more about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Service Advisor role!
We think you need these skills to ace Service Advisor in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any previous experience in customer service or the automotive industry, and don’t forget to mention your familiarity with the Kerridge system if you have it!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit for the team and how your skills can contribute to their success.
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to showcase your customer service skills in your application. Share examples of how you've successfully dealt with customers in the past, whether face-to-face or over the phone.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t hesitate to take that step!
How to prepare for a job interview at Aka Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the role of a Service Advisor. Familiarise yourself with the Kerridge system, as it’s mentioned in the job description. Being able to discuss how you’ve used similar systems or your understanding of them can really impress.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this will show your potential employer that you understand the importance of customer satisfaction.
✨Practice Your Upselling Techniques
Upselling is part of the job, so come ready to discuss how you would approach this. You might want to prepare a few scenarios where you successfully upsold products or services in previous roles. This shows that you’re not just focused on the basics but are also keen to contribute to the dealership's success.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You could mention how you keep track of multiple tasks or manage customer records efficiently. Providing examples of how your attention to detail has helped in previous roles will demonstrate that you’re the right fit for this position.
