Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic Front of House team and enhance customer experiences.
- Company: Join a reputable, family-run dealership with a strong service culture.
- Benefits: Competitive salary up to £42,300, modern facilities, and career growth opportunities.
- Other info: Enjoy a supportive environment with long-term career development prospects.
- Why this job: Make a real impact in a respected dealership while developing your leadership skills.
- Qualifications: Experience in automotive aftersales leadership and a passion for customer service.
The predicted salary is between 35000 - 42300 £ per year.
Aka Recruitment are proud to bring you this Front of House Manager role based in Colne. This is an exciting opportunity to lead a respected main dealership Front of House team and support the growth of the Aftersales department. We are seeking a high-performing individual to manage and develop the operation, delivering financial and operational targets while ensuring an excellent customer experience at all times.
Working hours: Monday to Friday, 8:30am – 5:30pm.
Salary: £35,000 basic, with a full OTE of up to £42,300 per year.
Job Duties Include:
- Lead and manage the Aftersales Front of House team (Service Advisors, booking coordinators & reception team)
- Drive customer satisfaction and retention, delivering a premium Simpsons Skoda experience
- Monitor and improve KPIs including labour sales, parts sales, upsell performance, and Customer Satisfaction
- Coach, motivate and develop the team to achieve individual and departmental targets
- Oversee daily operational performance and customer flow
- Handle escalated customer concerns professionally and effectively
- Work closely with the Workshop Controller and Parts Advisor to maximise efficiency
- Support the Group Aftersales Manager in budgeting, forecasting and departmental planning
- Ensure full compliance with Skoda brand standards and processes
Requirements:
- Proven experience in an automotive aftersales/service advisor leadership role
- Strong understanding of aftersales KPIs and commercial drivers
- Excellent leadership, coaching and communication skills
- A customer-first mindset with a passion for delivering excellence
- Ability to manage performance and drive accountability
- Organised, process-driven and commercially aware
Reasons to apply for this role:
- Stable role within a reputable, family-run dealership
- Modern workshop facilities and supportive working environment
- Opportunity to work within a respected VWG franchise
- Long-term career development prospects
This is a great opportunity to join a rapidly growing, respected dealership with excellent facilities and a strong customer service culture. To apply, please send your CV and our team will review your application as soon as possible.
Front of House Manager in Colne employer: Aka Recruitment
Contact Detail:
Aka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Colne
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about opportunities at dealerships. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and think of examples from your past experience that align with their mission. This will show them you’re not just another candidate, but someone who truly fits their culture.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you've driven customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front of House Manager in Colne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front of House Manager role. Highlight your leadership experience in automotive aftersales and any achievements related to customer satisfaction and KPIs.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven customer satisfaction and led teams in the past, and don’t forget to show your passion for delivering excellence!
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership style and how you motivate and develop your team. We want to see how you can coach others to achieve their targets while maintaining a positive customer experience.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, your application goes directly to us, and we can review it as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at Aka Recruitment
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Brush up on metrics like labour sales and customer satisfaction scores, as these will likely come up in conversation. Being able to discuss how you've improved these in past roles will show your potential employer that you understand the business side of aftersales.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to manage and develop a team effectively, which is crucial for the Front of House Manager position.
✨Customer-Centric Mindset
Be ready to discuss how you prioritise customer experience. Share stories that highlight your commitment to customer satisfaction and retention. This will resonate well, especially since the role emphasises delivering a premium experience at the dealership.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's goals and challenges. Inquire about their approach to improving KPIs or how they support team development. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.